I applied online. The process took 2 months. I interviewed at Nielsen (Tampa, FL) in Jun 2013
Interview
Quick, simple meeting with center leader. Various questions about background and expectations of the job were discussed.The meeting was low pressure. The job was much different. This is not the first time I have worked in a call center, but this is the first time I have worked in a call center where the Team Leader is trained with his/her team and expected to lead them immediately following the training.
The interview had 2 video rounds and then 5 rounds in onsite settings and it was mixed technical and behavioural. The behavioural was regular questions based on leadership and technical was depending on topic
Easy through Microsoft teams app about 1-2 hours the interview seemed very informative and eager to learn what my honesty level was and what I was looking for. Took a little time for me to get my questions answered as they were focused on their questions being answered first. And I am still not fully sure how the scheduling works for this work from home position
I applied through an employee referral. The process took 4 weeks. I interviewed at Nielsen (Oldsmar, FL) in Oct 2014
Interview
Took me about a month and 3 interviews to secure the position. It went Phone/In Person/With Management (Panel) as the structure. There is also a simple ability test on using the phones.
Interview questions [1]
Question 1
Can you relate your former job into the role you are pursuing?