I applied online. The process took 2 weeks. I interviewed at NAVEX in Jan 2024
Accepted offer
Positive experience
Average interview
Application
I applied online. I interviewed at NAVEX (Norcross, GA)
Interview
Applied online
Online assessment
Phone interview
In person interview
Job offer
Both the recruiter and superior I interviewed with were very nice and made the process easy. I did my phone interview on a Tuesday, in person interview on a Thursday, and received a job offer on that following Tuesday.
Interview questions [1]
Question 1
Phone interview:
Name a time you had a angry client and how did you handle it?
What interested you in this job?
What do you know about this position?
What skills do you believe you have to have to do this job?
In person interview:
What is customer service?
What drives you?
What do you know about this position?
Received two assessments via email to complete, followed by a brief phone interview with the recruiter, then a longer phone interview with the team supervisor, then an additional phone interview to test my spanish for the bilingual position. The process took a total of 14 days. The interview with the team supervisor was surprisingly lengthy and very thorough, which felt excessive considering the title and low pay. The Spanish interview was broken into two parts, conversational and translation. The translation portion was difficult.
I applied online. The process took 2 weeks. I interviewed at NAVEX (Atlanta, GA) in Oct 2023
Interview
There were two interviews via telephone. The first interview was with a recruiter and lasted about 15 minutes. A few days later, there was an hour-long interview with management. If selected, you will receive an email afterwards.
I applied online. The process took 4 days. I interviewed at NAVEX (Cleveland, OH)
Interview
Quick process after applying I was invited to take two assessments, then a phone interview, second interview the following day and an offer of employment 30 min later and background checked within a day or so later. First job I've applied for that requires copies of HS Diploma and verification from the school
Interview questions [3]
Question 1
Tell me about a time you gave great customer service
