What is working from home like at HubSpot?

Company has good perks such as work from home and benefits are competitive

Company is performing silent lay off, not hiring back fills. Stress levels increasing and work life balance is the worst I've ever seen. Management are turning the heat up and people are on a burn out. So many colleagues burning out and walking away.

This is an amazing company with a fantastic culture, strong leadership, great compensation, and flexible options to work from home, in a hybrid setup, or at the office. It’s truly the best company I’ve worked with so far.

It’s not a con, but the company moves really fast, quickly adopting new technologies and adapting to changes in the world. You’ll need to keep up with the pace. This is actually a positive if you’re open to change and able to work quickly and smartly.

HubSpot is known for its HEART and great team feel. I enjoyed working there for over 10 years. Many people stick with HubSpot for far longer than other tech companies and for good reason. Pay is good, vacation time is abundant, and the people are fun to work with. The times when we were all in the office with flexible work from home option were amazing. We had great guest speakers, iced coffee, food, and even a beer garden.

After many years, management training, management assist roles, and team lead roles I was unable to advance my career in the way that I wanted to, and fully utilize new skills from the continued education program they provided helping me to get my M.B.A. Unless I was content moving into a sales management role. I didn’t foresee additional upward movement unless I moved abroad despite great effort and top performance. Internal interviews often felt like a “show” when managers already had someone in mind for the position. Eventually I decided to take my skills elsewhere to move into desired roles.

Work from home, health insurance and pension benefits, people(except most of the management)

Toxicity, gaslighting, from higher and middle management. Middle management is at the very best incompetent. At the worst, incompetent, and toxic to a point a lot of people suffer from burn-outs and go on extended mental health leave. People are encouraged to refrain from speaking up or sharing feedbacks and to accept whatever new, little-thought-through process the higher management pulls out of thin air every month. Failing that, they are told they are negative, they don't embrace change and put on PIP or just penalised in their performance review. The CSM role has become nothing more than a cold calling role. Customers are unhappy and moved to new contract models without having agreed to that. Which makes them feel tricked.

Flexible time off, flexible work from home

Compensation outside of the US is pretty bad, benefits aren't equitable, there is a lot of burnout and attrition

Getting promoted is hard, but overall, there's nothing bad to say.

You run your own business your hours and can work from home as much as you want.

Health benefits are nice, work from home

Sales leadership is terrible has no idea how to navigate this downturn -Tons of gaslighting and "do more outreach" messaging to hit goals -If you don't get an S tier capacity you can forget about any sustained success here -Sales leaders are even jumping ship.

Gym reimbursement, health insurance, supportive colleagues, work from home option.

It’s been very sad to see the direction the company has gone in within the past few years. The removal of unlimited PTO, the week of rest, and any semblance of trust in support reps have shot HubSpot down to a less-than-average company. The reason we so desperately needed unlimited PTO is because working in HubSpot is DIFFICULT with almost unattainable expectations. Take away this benefit and what have you got? People working nowhere near as hard as they did - and we can see that happening now as a result. Show employees no respect and they will show you the same back. Take benefits like unlimited PTO and week of rest away and employees will work less. And we’re seeing just that. Support reps are at an all-time high for burnout. Product just keep lashing out new updates and new features and support are given no training, and told to troubleshoot customer issues. If you’re thinking of joining HubSpot’s support team, I would strongly advise against it. You would be coming in at a time where the tool is unmanageably large, and you’ll be asked to troubleshoot features you’ve never heard of before, then questioned why you haven’t hit your metrics. Take the advice, because there are plenty of start-ups out there that are offering benefits that HubSpot once offered, with more promise of growth. There is little to no internal mobility or growth here. Reps need to go for a role 7 or 8 times before getting it. There is no time to do anything else outside of your core role because your core role is so incredibly intense that you’re spending every second of your working day hyper-focused. The lack of trust in support is almost funny. The “SUPPORT TEAM GO ONLINE NOW, CUSTOMERS WAITING” messages in Slack are extreme and insulting. We are capable adults and are aware of our starting times. If people are not adhering to a schedule - address it with them directly. Don’t micromanage everyone because of the actions of few. The salary is still too low. The job is incredibly technical and customers have expectations of our team that far exceed every other support team in tech out there and yet - we don’t get compensated fairly for this. It’s a real shame to see how things have changed for the worse over the years. What was once a really great, fun, wholesome company is now “just another company” - absolutely nothing special about it anymore, except the people, who are slowly leaving because of the changes.

You can work from home. That’s about it.

All of the bad reviews are accurate. Here’s the truth: Hubspot has changed and not for the better. They laid off most of their support team early last year. And never recovered from that. The remaining support reps took on extra work (more customer tickets, more overtime work, a new emphasis on sales referrals (also known as SQLs), etc) just to deal with the repercussion of losing half their team. They recently announced a “high performance” work culture that they’re expecting support reps to meet. This high performance means taking 14+ customer tickets (23 if you’re a chat support rep), having no less than 85NPS, being available for your customers for 6 hours out of your 8 hour work day, making 1+ SQL (ie. a customer referral to the sales team), a ticket resolution time of 1 day and they don’t want you to ask for help when you need it (which they call an HJAR attachment rate, which really means don’t escalate customer issues to the product EXPERTS). Reps must meet this high performance standard everyday of every month. It doesn’t matter if the customer issues are complex, it doesn’t matter if their recently implemented AI bot provides customers with the incorrect answers and helps with the “simpler” customer issues. The managers in support are truly incompetent, and the senior managers (let’s not call them leaders, since theirs is a big difference between and leader and a manager. Hubspot just has managers) are either unaware or extremely uncaring. Lots of department heads have left at the beginnnig of the year abruptly and this was alarming, but it seems that perhaps they knew this culture shift was going to be a terrible one. There used to be a person called Katie who would vet these employee complaints on Glassdoor, but then when that person left it was someone else. Who actually seems to be MIA from attempting to even pretend to care about employee complaints here. I believe now there is a new person in charge of “people ops” and perhaps they’ll pretend to hear their employees out. If they do, please know that it’s very unlikely anything will be done about the “high performance” work culture hubspot believes in now. I hope who ever reads this and is considering working for hubspot doesn’t get the job, or decides otherwise. No one, no human being, actually can do the impossible and, let’s just call it what it is, toxic work culture hubspot is.

Nice people, lots of training for team-oriented jobs, positive work culture

Largely work from home these days