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Join us this Thursday, 29 January for an exclusive webinar with Insurtech Insights. Our expert panel – Ryan Kim, Group Chief Technology & Digital Officer at @FWD Insurance, Andrés Gvirtz, Assistant Professor at @King's College London, and @Simon Smallcombe, Partner & APAC Insurance Lead at @Capco, will explore how insurers can leverage digital tools to enhance distribution strategies and deliver real value to customers, with the discussion moderated by @Troy Barnes, CCXP, Partner & HK Insurance Lead at Capco. The session will provide insights into: ✅ How to unlock instant, frictionless customer interactions ✅ Using AI to enhance – not replace – the human touch ✅ Empowering agents with smarter digital tools ✅ Why customer lifetime value is becoming the next critical CX metric Register here 👉 https://okt.to/rNDXfJ #InsurtechInsights #digitaltransformation #customerexperience #CapcoInsurance
🚀 AI is shifting from experimentation to enterprise transformation and regulated markets are at the epicenter. @FutureCIO latest piece, "Blueprint for Safe, Scalable AI in Regulated Markets", highlights a critical truth: financial institutions across Asia are rapidly accelerating AI adoption, but scaling responsibly is now the real differentiator. As #banks embrace agentic and generative #AI to deliver hyper‑personalized experiences, streamline #operations, and unlock new revenue models, the biggest challenges are no longer purely technological, they’re structural: 🔹 How do you build an AI operating model that scales safely across front‑to‑back functions? 🔹 How do you embed Responsible AI governance into every decision? 🔹 How do you align AI investments to measurable business value? At @Capco, we partner with executive teams to define AI #strategy, align operating models, and embed governance structures that scale responsibly. 👉 Read the full article here: https://futurecio.tech/blueprint-for-safe-scalable-ai-in-regulated-markets/ 👉 Learn more about Capco’s AI advisory work: https://www.capco.com/ai/strategic-ai-advisory
Traditional cost-cutting shifts inefficiencies but rarely delivers transformation. As @Liam Mobsby notes in Asian Banking & Finance magazine, APAC banks need: • Strategic AI scaling beyond FTE reduction • Scalability indexing to prioritize investments • Operational rigor in data/vendor/offshoring management How is your organization balancing cost discipline with innovation? Read the analysis → https://asianbankingandfinance.net/retail-banking/commentary/why-apac-banks-must-rethink-their-approach-cost-reduction-challenge #BankingTransformation #CostOptimization #APACBanking #FinancialServices #AIinFinance #OperationalExcellence
At @Insurtech Insights #HK @Simon Smallcombe reminded us that technology alone isn’t enough. The future of #insurance lies in balancing digital #innovation with genuine human connection. How do you see empathy shaping digital distribution? Share your thoughts below 👇 For more on how technology and human connection can work together to transform life insurance in Asia, read here: https://www.capco.com/Intelligence/Capco-Intelligence/apac-life-insurance #InsurtechInsights #APACInsurance #customerexperience #digitaltransformation
The direction of travel for communications surveillance is clear. Based on insights from 43 global institutions, 𝗖𝗮𝗽𝗰𝗼 and @NICE Actimize are hosting a live webinar to unpack the key findings from the 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗦𝘂𝗿𝘃𝗲𝗶𝗹𝗹𝗮𝗻𝗰𝗲 𝗕𝗲𝗻𝗰𝗵𝗺𝗮𝗿𝗸𝗶𝗻𝗴 𝗥𝗲𝗽𝗼𝗿𝘁 and what they mean for firms planning their next steps. Hear from @Jamilia Parry (Capco) and Steve LoGalbo (NICE Actimize) on how leading banks are using 𝗔𝗜 𝗮𝗻𝗱 𝗮𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 to modernise surveillance and respond to rising regulatory expectations. 📅 5 February | 14:00 GMT / 09:00 EST 🔗 Register here:
Conversations about wellbeing at work really matter - especially when they move beyond words and into how organisations show up for their people. ✅ The importance of flexibility and equality of flexibility - you don't have to have a specific reason to request it and that's okay. ✅ One of our core values at Capco is Make a Difference. I truly believe this is one we strive to make for all employees. ✅ There's having reactive and proactive approaches to Mental Health. As we progress as organisations, both are important but the proactive approach needs that focus.
APAC's AI inflection point is here! We’re pleased to see our research on Banking & Payments trends in APAC showcased by @FutureCIO, with Editor-in-Chief Allan Tan highlighting how 2026's AI acceleration will enable hyper-personalization, operational leaps and new revenue architecture. Get the full report: https://www.capco.com/intelligence/capco-intelligence/asia-pacific-banking-and-payments-trends-2025?referrer=grok.com Read feature: https://futurecio.tech/blueprint-for-safe-scalable-ai-in-regulated-markets/ #FinancialAI #APACFintech #AITransformation #BankingInnovation #FutureCIO #CapcoInsights #RegulatoryTech #SingaporeFintech
👋 Meet Chirag – Head of Technology & Engineering at Capco Poland Originally from Delhi and now calling Warsaw his second home, Chirag brings more than 14 years of IT experience, with a strong focus on strategic delivery, operational excellence, and building high-performing teams. What drives him? Challenging convention, creating meaningful impact, and empowering people to grow. His upbringing in India shaped his openness, resilience, and belief in teamwork — values that align strongly with Capco’s culture. At Capco, we’re proud to foster an environment where diverse backgrounds, perspectives, and leadership styles are not only welcomed but truly celebrated. Read more about Chirag and his journey at Capco here: https://www.capco.com/Careers/meet-our-people/Chirag-Seth
𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 is redefining how teams plan, design, and deliver software. It combines precision and speed with the human oversight needed to ensure trust and accountability. Tools like Capco’s 𝗕𝗔 𝗚𝗲𝗻𝗶𝗲 demonstrate how Agentic AI is making delivery smarter and more efficient. By streamlining how teams capture and refine requirements, it frees them to focus on higher-value work and drives faster, more consistent outcomes. In Part 1 of our series 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗻𝗴 𝘁𝗵𝗲 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗗𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 𝗟𝗶𝗳𝗲𝗰𝘆𝗰𝗹𝗲 𝘄𝗶𝘁𝗵 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, we explore how embedding Agentic AI across the SDLC helps organizations streamline workflows, enhance quality and unlock measurable value at every stage of delivery. 𝗘𝘅𝗽𝗹𝗼𝗿𝗲 𝗵𝗼𝘄 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 𝗶𝘀 𝗿𝗲𝗱𝗲𝗳𝗶𝗻𝗶𝗻𝗴 𝘁𝗵𝗲 𝗻𝗲𝘅𝘁 𝗲𝗿𝗮 𝗼𝗳 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝘃𝗲𝗹𝗼𝗽𝗺𝗲𝗻𝘁 ➡️ https://www.capco.com/intelligence/capco-intelligence/navigating-the-sw-development-lifeycle-with-agentic-ai-part-1
Conversational banking is bringing inclusivity to the heart of digital transformation, enabling people to engage through voice, text, or even wearable technology. These interactions not only improve convenience but also make banking more human, empathetic, and connected. In their latest article, 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗯𝗮𝗻𝗸𝗶𝗻𝗴: 𝗿𝗲𝘃𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝗶𝘀𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻𝘀 𝗶𝗻 𝗳𝗶𝗻𝗮𝗻𝗰𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀, @Sam Riordan, @Graeme Carmichael and @Costa Stathis share how AI-driven conversations are helping financial institutions strengthen relationships, build trust, and remove barriers for vulnerable customers. As expectations continue to grow, this approach offers a smarter, more inclusive way forward. 𝗥𝗲𝗮𝗱 𝘁𝗵𝗲 𝗳𝘂𝗹𝗹 𝗮𝗿𝘁𝗶𝗰𝗹𝗲 to discover how Capco is helping financial institutions give every customer a voice ➡️ https://www.capco.com/Intelligence/Capco-Intelligence/conversational-banking-transforming-customer-interactions
