TOPdesk Reviews

3.9

67% would recommend to a friend

(211 total reviews)
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Wolter Smit

80% approve of CEO

60% positive business outlook

TOPdesk has an employee rating of 3.9 out of 5 stars, based on 211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TOPdesk employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

211 reviews
3.0
17 Jan 2020

If you are ambitious this company probably isn’t for you.

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flat hierarchy. Freedom. Flexibility. Friendly and nice people!

Cons

- Lack of talents: Most people there come straight from school and/or have worked there for a long long time. In general people lack industry experiences, their works are amateurish - Managers do not have management skills, sometimes even poor communication skills...; Designers lack solid design skill and knowledge, works way below standard. - The product is moving extremely slow, getting a bit outdated. They are not ready for big changes.

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TOPdesk Response
6y
Many thanks for the feedback and for highlighting some of the cultural aspects that are enjoyed by many TOPdeskers. We pride ourselves on having created a safe workspace where recent graduates can learn and make mistakes in order to grow; they develop themselves in order to benefit both their own professional profile and the business. It is true to say that we recruit new colleagues from a diverse range of backgrounds and this blend of personal qualities we see as a strength. Rest assured that all TOPdesk colleagues whether managers or designers (and everything in between) will be supported in developing and honing their craft. To improve in terms of clarity in communication and developing industry knowledge are often features of personal development plans, which we will endeavour to improve.
2.0
8 Oct 2020
Recommend
CEO approval
Business outlook

Pros

mostly lovely, friendly people no deadlines freedom to experiment with things outside of your job description

Cons

product and company lacks direction mostly juniors and inexperienced people work here (who have never worked somewhere else) little to no accountability, especially in management roles unclear and non-existent decisionmaking processes they say you have the freedom to change things but in the end things are way more political than they admit, with many unspoken rules set by people who have been around for long

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TOPdesk Response
5y
Thank you for sharing your thoughts. We are sorry to hear that while working for TOPdesk you ran into obstacles. And to be honest, we do recognize some of the points you mention. We believe that an ever growing company will always be faced with challenges, it is how we and our colleagues learn and it is how we improve. We do trust that we are successful in addressing these challenges and have fun along the way. We would be happy to have a chat about your experiences, also we would be happy to share our insights on some of the points you’ve mentioned. As we are always looking for room for improvement, it would be really nice to learn more about the points you brought up.
3.0
14 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Suited for someone early in their career or straight out of university to find their feet and get a feel for industry

Cons

Compensation is below average, salary is not competitive at all and no transparency on what salary progress might be Team culture and motivation has disappeared since pandemic and turned into gossip culture Any attempts to return to the office have been presented like something you will be monitored on No leadership or direction, which for some means they just coast Feels like a lot of the branches just do their own thing Plenty of senior talented people leaving but no one addressing it as an issue

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TOPdesk Response
4y
Many thanks for taking the time to review your experience. You highlight the challenge of maintaining a culture, (which is normally cited as our core strength) when remote working has been so disruptive due to the pandemic. We aim to find the balance between hybrid working and maintaining our culture and this is something, it is fair to say, a lot of companies will take time to reconcile in the short term. Rest assured that there is a dedicated team focused on ensuring that we return to the culture, many have enjoyed, in line with pre-pandemic levels through numerous initiatives. Compensation is another area where there is external bench marking carried out each year to ensure our total reward package is comfortably in the top half of like-for-like, comparative roles. We supplement this reward scheme with the ability for colleagues to maintain a positive work-life balance, freedom to make mistakes and the time to learn at their own pace. The 10% of base salary education budget, top tier pension plan and private healthcare for all, are some of the additional features that make our remuneration offering truly competitive. We will continue to offer good salaries and commission schemes that are sustainable and safeguard the future of TOPdesk for all our team members. The recent uplift in all base salaries, to compensate for the increasing cost of living, is typical of our intentions in this regard. There is no denying that the last year has seen great changes in the job market and we are grateful to those many loyal colleagues that contribute to our continued success. We wish you the best of luck in your new challenge.
Viewing 1 - 3 of 211 Reviews

Glassdoor has 423 TOPdesk reviews submitted anonymously by TOPdesk employees. Read employee reviews and ratings on Glassdoor to decide if TOPdesk is right for you.