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      Systems & Methods

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      Systems & Methods Reviews

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      3.5

      60% would recommend to a friend

      (64 total reviews)

      Joe Stone

      89% approve of CEO

      60% positive business outlook

      Ratings by category

      3.9

      Diversity and inclusion

      3.8

      Culture and values

      3.6

      Work/Life balance

      3.6

      Senior management

      3.3

      Compensation and benefits

      3.0

      Career opportunities

      Systems & Methods has an employee rating of 3.5 out of 5 stars, based on 64 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Systems & Methods employee rating is in line with the average (within 1 standard deviation) for employers within the Government and public administration industry (3.6 stars).

      Reviews by job title

      64 reviews
      1.0
      11 Nov 2013

      OK

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nice co-workers, casual attire, quiet atmosphere, small company, lots of parking available, kitchen, cafeteria downstairs

      Cons

      They have rules for EVERYTHING, the rules differ for everyone, manager tries to get others' passwords while another one is more respectful, some can listen to music / headphones while others cannot.

      2.0
      27 Jul 2016

      State Disbursment Unit

      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits, health insurance is high for family - but that's just about everywhere these days, nice friendly co-workers, and the work days fly by as its quite busy in the call center.

      Cons

      Turnover rate is ridiculous One supervisor lacks compassion and lacks management skills Ten minute breaks are too short Company has rules that are only enforced on some employees Stress level can be high due to the type of calls we receive and having to watch our talk times adds more stress Only five paid holidays per year

      1.0
      20 Feb 2018

      Customer Service Rep

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay pay was good for overtime and holidays

      Cons

      The managers were extremely clique like and messy. The hours were stupid on. The regular pay was not enough for the amount of stress that the job caused, nor did the pay balance out the fact that you are getting cussed out just about the whole day everyday.

      avatar
      Systems & Methods Response
      8y
      Thank you for your feedback! We are glad you valued the competitive pay. We are sorry that your experience as a Customer Service Representative at SMI was stressful. Unfortunately, we are unable to control clients’ actions or words when they call in, we can only control our response and make sure to have managers available to assist you whenever needed.
      Viewing 1 - 3 of 64 Reviews
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      ReviewsSystems & Methods reviews

      Glassdoor has 65 Systems & Methods reviews submitted anonymously by Systems & Methods employees. Read employee reviews and ratings on Glassdoor to decide if Systems & Methods is right for you.