PetSmart Reviews

3.1

37% would recommend to a friend

(10,774 total reviews)
avatar

Ken Hicks

26% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,774 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
5.0
26 Jul 2023
Recommend
CEO approval
Business outlook

Pros

Friendly culture, people are nice, business travel is a must

Cons

Number of people in Hong Kong is few, career path maybe limited

5.0
14 Mar 2022
Recommend
CEO approval
Business outlook

Pros

I think it is very good, I think the company is worthy to work with

Cons

I think it is very good

5.0
1 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Welcoming environment. Good benefits. Work with animals. Supportive peers.

Cons

Retail headaches. Work with very young associates that don't share good work ethics. Salaried and often work 50 to 60 hours depending. Not enough labor provided. Grooming salon can be tough.

Viewing 1 - 3 of 10,774 Reviews

Glassdoor has 11,037 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.