I am writing this about a year after I resigned. I was hired there due to my background in education and of course my data and computer skills. Soon I realised that the company lacks clarity in performance expectations, making it difficult for employees to understand what is required of them. Feedback from management is often inconsistent and contradictory, leading to confusion and frustration. While I was there the KPIs and performance metrics changed three times and suddenly good and strong performers were treated as underperformers.
Even when employees demonstrate improvement in their performance, they may still face unreasonable pressure and heightened scrutiny. There is a perceived bias in performance reviews, which can make the evaluation process feel unfair. Additionally, when mistakes clearly stem from upper management, accountability is often deflected onto coaches or sales representatives rather than being owned by leadership. Employees also face lack of trust when sharing feedback openly. On multiple occasions, I attempted to provide constructive feedback, only to be shut down by both my manager and their superior, preventing any meaningful discussion or resolution.
I was deemed as bad performer initially because apprentices left the program within weeks from joining. I tracked data proving that these withdrawals happened due to lies sales people sold to the apprentices. I also compared my data to other coaches and they were almost identical. In the end my findings were dismissed.
Overall unacceptable toxic behaviour towards staff has been consistently ignored or hidden under the carpet, rather than being addressed appropriately.
A year later now and I am still thinking of the pressure, the unreasonable demands and the unrealistic expectations. Glad I managed to save some money but gutted I spent it on therapy sessions and medication.
