Ice Comms reviews about "training"

run out of tea and coffee alot

Not given ongoing support or advice during training

Awful place to work, the office is run down, the management are creeps and made a lot of women feel uncomfortable when working here to the point they had to leave. Awful training & guidance from management too.

I read other reviews before starting so my expectations were already pretty low but the reality of it was much worse. Offered me the job during the interview (red flag) Takes the term soul destroying to a new level. It's a typical cold calling call center so nothing glamorous. Low pay, bums on seats etc. but what makes it worse is the company culture is so toxic. I feel sorry for the people that have worked there for a long time because they don't realise how toxic it is as they have no reference point for a normal working environment. Kind of how people stay in an abusive relationship thinking it's healthy because thats all they know. Very 'hire ∧ fire' vibes. (witnessed multiple senior and lower level staff come and go in a matter of weeks.) Poorly managed. Training is non existent. Was on the phones by day 2 after a couple slideshows and some personality tests. No training given whatsoever on what exactly you’re selling, and use cases etc. etc. They just leave you to figure it out and wonder why their turnover is so high (Low IQ business practice) You're basically given 100's of leads to call from a database that have already been called by dozens of other people in the company. The leads are uninterested and sick of hearing the name 'Ice Comms'. You are then literally trained to lie and say you spoke to them before to build fake rapport. Once you go through the leads, somebody else gets those same leads over and over and over again. By the time you speak to someone they’ve been called about 10-15 times by 10 other people in the company and they're just sick of you. (This must be one of the lowest IQ sales processes I've ever witnessed) Management/senior staff are just interested in self preservation in the company. Team leaders aren't bad but aren't amazing either, they are more of a symptom not the main problem. The database and systems are so basic that there’s no way to tell if the same person has been called 10 times in the same day. You often end up calling people WHO ARE ALREADY SIGNED UP and have contracts as the company is too cheap to invest in technology that tells us if WE ARE DIALLING TO EXISTING CUSTOMERS smh. Shady, scammy and shifty business practices. Countless times you call someone and they complain how they are literally suing the company as we speak (not even joking) for over charging them and hidden fees costing small businesses tens of thousands and tying them up to long contracts. Very transparent... Thankfully I had other opportunities lined up and this was a stop gap for me but I would strongly caution anyone who values their sanity to look elsewhere. I wasn't going to write a review as I was quite happy to never think about this place again. But if I can save somebody who's looking to do an honest days work at a well run ethical company long term from biting the bullet, then my job is done.

I worked at ice comms for a number of years and the company went from a fantastic company one of the best to work for too one of the worst , a change in directors changed the way the management thought about and treated their staff. The goal posts change constantly , this is in all areas of the business however mainly involves incentives, incentives are set which are now unachievable they used to be realistic, achievable and paid out, however they are now made impossible and even when hit the management move the goal posts, this is so demoralising for staff, and prevents anyone from trying to achieve an incentive for it not to be rewarded when hit. There is a massive divide between all departments of staff and lead generators are made to feel like the bottom of the pile, and compared to sales staff they are treated so badly, including being made to work in the office during covid, despite all senior staff being allowed to work from home, and even said that telecoms were key workers. The divide between lead generators and sales staff was addressed and a change was made for the better however due to a senior member of staff wanting a change, this was all scrapped and the initial divide came back. Training is minimal , bar the first few days of induction, and there is no proper training plan in place. Rather that provide ongoing training they just sack people, and terminate their employment immediately and then they commence the whole process again. Unless you are senior management or have a senior position within the business this hangs over your head, as your worrying if you have a bad day or week if you will still have a job. Job security has always been a major issue. The staff turnover at Ice comms is one of the highest i have ever seen within telecommunications. Commission is always another fun aspect of the month, commissions are paid don't get me wrong, however 90% of times you have to argue to be paid what you are owed, this always isn't resolved. Commission structures have been also been cut , which is awful when the directors are buying houses and driving super cards, and when you leave Ice comms dont expect to be paid any commission that you are owed, or expect to be paid correctly as this doesnt happen, you are told deals have cancelled despite this not being the case. Confidentiality and lack of human resources is very concerning, if someone is off sick for a valid reason, within 20 minutes of them calling in sick the whole office is discussing why they are off sick, and making jokes and jibes at the employees expense, as well as being questioned at to whether the absence is genuine. The lack of professionalism in the office is always at an all time high - anything can be discussed on the sales floor - any topic including sex, drugs, race . Also the level of foul language used across the floor is horrendous. One member of staff has an official racism complaint made about them, but as he was close to retirement age it wasnt dealt with in the correct manner, and was brushed under the carpet and blamed on the person who made the initial complaint apparently they were too sensitive. The recruitment process is also not done on skill this is done on looks - if an interview was coming in and was female, the member of staff was googled and searched on face book and judged before they even attended the interview, the company also has declined staff with experience due to their sexuality and gender they prefer to go buy, they are then ridiculed within the office and become a butt of jokes. The company has the attitude if your face fits you will go far and if it doesnt you will be excluded and wont make the cut. Internal promotions are also done extremely unfairly and the directors brother who has been at the company a few months, with no experience, was awarded a senior role over a member of staff who has been there 7 years and was more than qualified for the role. The company also has its own in house legal department due to the number of issues with the contracts at month 18 , as the deals offered are a 50% discount offer, which stops at the mid term unless companies re-contract in. Ice cause issues for management level staff when they decide to leave the business, one of the sales directors was put on immediate garden leave when he handed in his resignation, and is now in the middle of a legal battle, his partner worked in another department and ice made her redundant with no severeance package due to a conflict of interest. Another sales director decided to take an evening course to better himself, once management saw this on facebook he was demoted and told he wasn't dedicated enough despite ice comms paying for the same course for another employee. Free coffees on a Monday advertised as Starbucks is another bone of contention with the staff, the coffee machine is always broken on a Monday.

So far the only con can be if you are not an organised individual it can be a bit hectic, but that is only ever due to your workload and how you manage it. The team will always help and I’m genuinely struggling to think of any cons.

You're a lead gen, it's very monotonous and boring most of the time No real training given at all - shadowed existing staff for 2 days to learn the CRM and call system, listened to their pitches and left to crack on Induction was manager there for 1 day and was supposed to check in weekly but forgot about me and left it to SDM. Had 1 call recording review and she shared her screen, had tabs open looking for another job on her work laptop in work time which felt unprofessional. Music always playing in the office - for some this is a bonus and keeps energy high, for me this made it harder to concentrate at times Base salary is very low Data provided is very hit and miss - You will need to "build your pipeline" - I.e collect data through cold calling on contract end dates which you can later leverage and call back when they're due. You will not earn any commission for at least 6-12 months minimum due to not having a pipeline. The realistic commission earnings and timeline were significantly inflated and misrepresented at interview stage by a senior manager.