HCSS reviews about "people"

Thank you so much for taking the time to share your experience. Jumping right in, we are still recognized as one of the best places to work, with multiple awards secured in the past years, continuing the streak of well over 15 years running. In fact, we just had a celebration event the day before you posted this, perhaps you were unable to attend. It is tough to be in a position to respond in a truly balanced way. We can find ourselves coming across as defensive. However, in this case, I feel we owe it to the community to clarify some of the statements you’ve asserted. We realize this may not impact your opinion and would encourage you to reach out to leadership or anyone on the HR team for further exploration of your concerns. We even have an email you can use to reach out employerreviews@hcss.com. On raises, we moved from an anniversary review date with pretty set raise amounts, regardless of relative performance or market alignment, to an annual focal review process where we factor feedback, internal team equity, and external market benchmarks. This process is far more beneficial to performers, differentiates raises, and is more open and fair. Similarly, we have endeavored over the past couple of years to make the career progression process more transparent and equitable. We have a process that allows us to promote throughout the year, not holding to an arbitrary date, and ensures that compensation is considered when the promotion happens (ending the practice of dry promotions from the past). And we have introduced rewards and recognition for those going above and beyond while upholding our values. Benefits have been enhanced every year. We went from one single medical plan option, the HRA, to 3 tiered options while still fully funding the employee coverage for HSA participants. We added paid family leave, multiple holidays and an additional floating holiday, sick time for you and your dependents in addition to our PTO, and of course the increase to the 401k match that you mention. The 2% additional match is a material investment by the company in the futures of our employees and their families. Our overall investment in benefits continues to raise, not stagnate, and we continue to look for options to bring more to our best in class benefits. Lastly, we are a hybrid company. Before the pandemic we were by and large, on site in Sugar Land. However, to ensure the best talent and support the needs of employees we have opened up with flexibility in both work location and days in the office as well as fully remote when it works for both parties. Our team is based in the US only which is not only a business decision but also one that helps with the cohesion of our team and our ability to support our customers in their time zones. All in all, it appears that your experience has not remained positive through some of the changes and we hope that you will share actively and openly with leadership so we can better understand as well as help you, perhaps, to have a deeper understanding of how compensation, development, and benefits work here and work for you.

Thank you for sharing your experience and for the kind feedback. We’re glad to hear you’re enjoying the benefits, culture, and the people at HCSS. Our team is what truly makes this a great place to work, and we appreciate you being part of it.

We appreciate you taking the time to share your feedback. It is great to hear that the culture, benefits, and overall environment at HCSS have made a positive impression. We are committed to maintaining a supportive workplace and always welcome ideas on how we can continue to grow and improve.

Thank you for sharing your experience with us. We’re glad to hear you found your coworkers supportive during your time at HCSS. We also appreciate you taking the time to share your perspective on the work environment, as feedback like this helps us continue looking for ways to improve the employee experience. We wish you all the best moving forward.

Dear employee, thank you for the kind words! And there's that wonderful feedback again on just how great our people are! We truly have such great employees and we try our best to show our appreciation in every way that we can, such as reviewing market compensation as you mentioned. We want to make sure everyone here at HCSS feels valued so we'll continue to connect with each leader/department on just how we as an organization can support them. Thanks for taking the time to give us this feedback and all the best to you!

Thank you for your thoughtful feedback and for being a valued part of the HCSS team for over 9 years – your dedication means so much to us! We’re glad to hear that the positive changes over the past couple of years have made a meaningful impact. Maintaining our hybrid workplace and reinstating benefits are part of our commitment to supporting our employees, and it’s great to know those efforts are appreciated.We understand that balancing hybrid work and maintaining a strong culture can be challenging. Your insights are valuable, and we’ll continue exploring ways to ensure our culture remains vibrant and inclusive for everyone, whether in the office or remote. Thank you for sharing your perspective and for all you do to contribute to HCSS’s success!

Thank you for taking the time to share your experience. We’re glad to hear you found the team friendly and enjoyed the activities we offer. We also appreciate your candid feedback about support schedules, overnight shifts, and training. Support roles are demanding by nature, and we recognize the importance of balancing coverage needs with employee well-being and opportunities to engage in our culture. Feedback like this helps inform ongoing conversations around scheduling, development, and how we better support our teams. We appreciate your time at HCSS and wish you the best moving forward.

First off, thank you for providing us feedback on your experience here with HCSS, especially regarding the technical side of the business. To address your concerns regarding our coding language, we know that working with stacks like VDF may not seem ideal, but many of our engineers now excel in other tech stacks and, as mentioned in a previous review, individuals from mobile and web teams started by first learning important skills in VDF. With this, HCSS keeps our developers' growth a top priority by offering many ways for them to expand their skills. Regarding our transition to Private Equity, our organizational goal for HCSS is to ensure its continued growth. That will come with some growing pains, but our Leadership Team is continuously working to ensure HCSS is a destination employer. HR has and will continue to review market salary averages and well as keep up to date with any benefits that would improve our employee-first culture. We encourage you to have open conversations with your leaders regarding topics that concern you. Said feedback is crucial in allowing Leadership to be aware of the needs of our employees.

Dear employee, thank you so much for the kind words! It's so nice to hear that our updates to pay, benefits, work-from-home policies, etc. have all had a positive effect on your time here with us. Not to mention, we're also happy we're still getting fantastic feedback about our employees and just how great they are! We promise to keep our people-first culture at the forefront of everything we do moving forward. Thanks again for taking the time to share and all the best to you!