1. “Flexible hours” in practice often meant extended workdays. There was an unspoken expectation to be available beyond normal hours, reinforced by Founder communication at all times of day.
2. The culture has shifted over time. What was once collaborative has become more commercially driven, with recognition skewed toward upselling rather than team contribution or quality of work.
3. High performers who invested heavily in the company were not always supported in the right way or retained, while others were rewarded for short-term revenue impact over long-term team health.
4. The company continues to expand service offerings without always having clear, proven processes behind them, which can create inefficiencies and unnecessary pressure on delivery teams.
5. Workloads can be unsustainable, especially as new clients are onboarded without proportional investment in staffing or operational support.
6. There is often a gap between what is promised to clients and what teams are realistically able to deliver, leading to internal strain and difficult client dynamics.
7. Prioritization and strategic direction can feel reactive, with frequent shifts that make it hard to build consistent momentum.
8. Limited structured feedback loops, employee concerns are heard but don’t always translate into meaningful or lasting change.
9. Founders constantly say things, but then seem to take back or change what they say. They seem unsure of what they are doing and are constantly back and forth with their thoughts/actions, which ultimately impacts the team.
*Note, the above is a collection of thoughts amongst more than 1 person*