employer cover photo
employer logo
employer logo

Firstsource Solutions

Engaged employer

Firstsource Solutions Reviews

4.1

82% would recommend to a friend

(4,177 total reviews)
avatar

Ritesh Idnani

89% approve of CEO

83% positive business outlook

Firstsource Solutions has an employee rating of 4.1 out of 5 stars, based on 4,177 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Firstsource Solutions employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

4K reviews
1.0
4 Apr 2024
Recommend
CEO approval
Business outlook

Pros

You get to work from home

Cons

The training is horrible, system trouble CONSTANTLY, you have to clock out when their systems go down. You have to log in and make sure you have work before you can clock in. We have to keep checking throughout the day to see if we have work yet, while NOT being on the clock. You’re told to ask questions, but when you do, you get attitude. There for 6 months and have YET to have a performance review. Have to work there ONE YEAR before getting PTO. The system is HORRIBLE. Constantly crashing, which slows your unrealistic productivity numbers. Revolving door, HORRIBLE company, horrible management, horrible training. You ask the same question to 2 different people and get 5 different answers. Terrible communication. I’ve worked at home for years and never have I ever had to check to see if there was work prior to clocking in. Every company I’ve EVER worked for, it was mandatory to be on the clock if you logged onto the system. The company is just a mess altogether. No work/life balance because if the system goes down, you have to make up the time, which has pushed me 3-4 hours past my end time on multiple occasions. Most mornings, there’s no work til midday, which sucks bc one of the reasons I accepted this job was bc of the Flex Time. I like working early and getting off early bc I have children and activities to attend. The Flex Time has been nonexistent! Working mandatory OT for WEEKS just to have no work the next 2 weeks What sense does that make???

avatar
Firstsource Solutions Response
1y
Thank you so much for taking the time to leave us feedback. We understand that working from home offers flexibility, but we acknowledge the significant concerns you've raised about the training, system reliability, and overall management of your work experience. It’s clear that the constant system issues, lack of effective communication, and inconsistent work availability have impacted your productivity and work-life balance. We aim to provide a more stable and supportive work environment where employees can effectively balance their professional and personal lives.
1.0
2 Jun 2016
Recommend
CEO approval
Business outlook

Pros

To some, I'm sure no drug testing

Cons

Worst company I have ever worked for. Management has no ideal what they are doing, pushing the blame on others when they don't meet quality. They refuse to give their employees feedback on how they are doing and don't hold them accountable for not meeting quality . All pay has drop down to $10 hour and will continue to drop. Lack of work so they send you home with no pay.

2.0
25 Apr 2017
Recommend
CEO approval
Business outlook

Pros

The plants in the atrium and elsewhere are nice. Good benefits. Healthcare experience. I got paid a whole month to sit around and do absolutely nothing (is that really a pro?)

Cons

Poor management, drama and favoritism, immature leaders and managers, a dehumanizing work environment, passive aggressive threats, immature co-workers, I could keep going on and on.... threats to your safety, questionable practices and values, people cheating the system, lying and stealing...

Viewing 1 - 3 of 4,177 Reviews

Glassdoor has 4,285 Firstsource Solutions reviews submitted anonymously by Firstsource Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Firstsource Solutions is right for you.