Firstsource Solutions reviews about "work life balance"

Absolutely zero regard to employee's welfare, disabilities or mental health. Constant procedure changes. Unreasonable work hours lead to impossible work life balance. Treated as second class employees simply due to being contractors. HR looks for excuses to benefit themselves rather than genuinely looking out for their employees. Zero sick pay. If you have more than a few sicknesses in a year you have to promise 100% attendance for 6-12 months or you won't have "shown enough improvement." Because of no sick pay people will come into the office sick and it will spread fast. No benefits given for seniority. I've worked there 5 years and wasn't even thanked.

Constant pressure was applied to the agent. They are fully fixed on sales instead of helping for technical support

Work life balance can be challenging sometimes.

Work life balance isn’t in the likeness of the employee

Slow decision making on any policy upgrade

“Some processes can feel rigid, workloads may increase during peak periods, and cross‑team communication or benefits could be improved.”

No Negative from my end

No negative impacts from the company till now until 1 year

No work life balance No fair pay policy Poor retention rate/effort to save