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FirstService Residential

Engaged employer

FirstService Residential Austin reviews

4.2

51% would recommend to a friend

(20 total reviews)
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David Diestel

98% approve of CEO

98% positive business outlook

Employees in Austin have given FirstService Residential a rating of 4.2 out of 5 stars, based on 20 company reviews on Glassdoor. This indicates that most employees have an excellent working experience in Austin. The FirstService Residential employee rating in Austin is in line with the average (within 1 standard deviation) for employers within the Real estate industry (3.8 stars).

Reviews by job title

20 reviews
4.0
14 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Coworkers and culture were a plus. The initial training is very detailed.

Cons

I enjoyed my time with the company, but it can become very stressful with the workload, but that is all dependent on the community.

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FirstService Residential Response
5mo
Thank you for providing feedback on your experience with FirstService Residential. We are happy to hear that you enjoyed your time with our company. We wish you all the best in your future endeavors! - Emily, Global Director of Talent Acquisition
1.0
24 Feb 2025

It's a Mess

Recommend
CEO approval
Business outlook

Pros

Culture can be nice with get together and fun activities

Cons

Turn over is not managed (VP calls is growing pains but they've yet to stop) I don't think a single person at this office has maintained their position during my years employed here, either moving to new departments in hopes of better management or leaving entirely. The blatant favoritism of half the staff and do as I say not as I do attitude from upper management is infuriating. Add to that the delegation of tasks to other departments due to high turn over makes working here not ideal to say the least. Community Managers have the best perks, but most are over worked while the AR/GL teams have the best management but she's so overworked getting a quick answer or assistance from her is almost impossible. The skeleton departments (sometimes only one person departments) make gaining assistance and taking time off headache inducing and near impossible as all time off has to be approved by supervisors. Despite PTO and vacation time being part of your 'perks'. My recommendation don't walk away from this but run, it's sincerely spiraled out of control in the past few years and I can't in good conscience recommend working here to anyone. Any VP who says you will give blood, sweat, and tears to a job needs to reevaluate how much they push their workers. I don't mind sweating but if I'm giving blood and tears something is wrong.

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FirstService Residential Response
1y
We hope that every associate has a positive experience with FirstService Residential but realize that there are circumstances where this may not happen. We apologize that your experience isn’t reflect the positive culture of family to which we strive. Thank you for your feedback, as the only way we can improve is to hear honest comments from our associates. We hope you can feel open to sharing this feedback directly with your leadership team to collaborate towards improvement in the areas you called out. - Kaitlin Buccheri, Communications and Engagement Manager
Viewing 1 - 3 of 20 Reviews

Glassdoor has 2,416 FirstService Residential reviews submitted anonymously by FirstService Residential employees. Read employee reviews and ratings on Glassdoor to decide if FirstService Residential is right for you.