Pros
9 dollars a hour is good for students fresh out of high school, or in college. Gives you an experience to see what a call center is like.
Cons
SUPERVISORS ARE VERY UNPROFESSIONAL AND MESSY! Operations managers as well are supposed to be there for you when you have a problem or issue with your supervisor but unfortunate they're only there to collect a check and won't mind telling you that. It's very loud & messy on the work floor, supervisors have favoritism. Agents that get pulled to be a lead agent or floor support act like supervisors & they have no authority. When customers ask to speak to a supervisor, they tell you to call a higher department so they can continue sitting on their phones not working. QA pick and choose the bad calls so your overall score can be low. I don't recommend this job to ANYONE!