- The culture is horrendous. Multiple people in the past 6 months have needed to be signed off for mental health reasons as a direct impact of the way leadership set up the culture, and those who don't feel able to talk openly about their mental health just quit because it is so toxic
- Alot goes unsaid at Elder. There is alot of patting ourselves on the back but not acknowledging the real issues.
- The internal employee NPS score is shocking and has just gone down and down over the past year. Leadership more often blame the pandemic and the disconnectedness that people feel as a result of that.
- People are fired without any acknowledgement, and management are so poor at giving feedback that often the people who are being let go are completely blindsided
- Senior hires have been made who unapologetically restructure teams and make redundancies in order to bring in colleagues from their last company into the business
- Talented hires have been made through misleading interview processes, which suggest the business is in a far better place than it is. Meaning, people start and quickly realise they have been duped.
- Unsurprisingly, the service Elder provides its customers is shaky at best and appalling at worst