Zoom is lying about layoffs by doing aggressive and false PIPs rather than saying "layoff" - Senior Account Executive Zoom Communications Employee Review

1.0
18 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Zoom used to be the absolute best. Sad...

Cons

Zoom used to be the greatest company to work for. Zoom even won multiple "Best Places to Work" and "Best CEO" awards in the past. Now, Zoom honestly doesn't seem to care about any of its employees. Eric Yuan doesn't even seem happy anymore. His All-Hands meetings seem robotic and required, rather than energetic and emotional. Sales is an absolute mess. You have new Sales Managers who come in and blatantly lie to their reps, and encourage them to quit whenever they hit at any concerns or voice issues. They are more concerned about loyalties to their managers and careers than caring even slightly about their team or doing the right thing. You have Small Business AE's who sell Major's size accounts that are wildly out of segment, and then that rep gets praise and President's Club, while other reps who have had their territories 3 times in a year are told they don't work hard enough. When brought up to leadership, they tell you to stop complaining. They continue to tell us we won't be doing more layoffs, but then secretly, what you hear instead is that many people are being put on incredibly aggressive and unattainable PIPs so that they can justify firing people for "bad performance" rather than saying they are doing more layoffs. When asked about this during company all-hands or meetings, they brush it off or ignore the question altogether. Zoom used to be a rocket ship but leadership (the remaining ones as the good ones seem to all be leaving or have already left) is making this rocket fall not just back to earth, but into the deep ocean.

Explore other reviews about Zoom Communications

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

flexible hours, reasonable deadlines. good pay.

Cons

Long hours and not as fast paced.

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Zoom Communications Response
1mo
It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
1.0
23 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nothing about this company is worth noting.

Cons

One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

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