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      Zoom Communications

      Engaged employer

      Zoom Communications reviews

      Fun culture and great products, but disorganized structure - Customer Success Manager (CSM) Zoom Communications Employee Review

      4.0
      7 May 2026
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Agile, fun, great products, friendly colleagues, nice company culture

      Cons

      Disorganised, lacks process & structure, not mature

      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience. It’s great to hear that you’ve enjoyed the culture, products, and collaborative environment at Zoom. Having friendly colleagues and an agile, fast-moving atmosphere can make for a rewarding experience. We also appreciate your feedback around structure and processes. Thank you for taking the time to share your thoughts.

      Explore other reviews about Zoom Communications

      5.0
      15 May 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      flexible hours, reasonable deadlines. good pay.

      Cons

      Long hours and not as fast paced.

      avatar
      Zoom Communications Response
      1mo
      It’s great to hear that you value the flexible hours, reasonable deadlines, and competitive compensation. We appreciate you taking the time to share your perspective and your continued dedication as a member of the Zoom team.
      1.0
      23 Jun 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

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