Not a positive experience - Sales Associate Zip HQ Employee Review

2.0
3 Jan 2024
Recommend
CEO approval
Business outlook

Pros

Camaraderie is great because everyone is in it together. Tons of great people. Free food, though it seems they're starting to cut back on perks. High pay compared to industry standard but honestly not worth your mental health.

Cons

Where to begin… Can’t speak for other departments but the entire sales org is a mess. You are nothing but a number to this company. Leadership has lofty targets and it seems they will fire on a dime, sometimes without even a performance review or warning, even high performers. I’ve never seen a company with this much turnover. Morale is incredibly low, seems like all anyone talks about is how brutal it is which makes the job depressing. Many people are applying elsewhere. Management is incredibly misguided and there is very little structure. Constant changes with zero forethought that make it harder to do your job well - your job and what’s expected of you will change every few months. This is sold as "startup culture" but in reality it's a lack of proper collaboration, poor planning and execution. Favouritism, pitting reps against each other and little support for those who ask for it. If your performance is low, they’ll tell you to just prospect harder, do more dials, etc. without addressing the root cause. If you’re applying here, beware of the false promises they give. I was really excited to work here and was really let down. It seems like few reps are actually hitting quota regularly, so don’t expect to make the OTE they tell you. You will not grow with this company because there is seemingly very little internal promotion. Worth noting the BDR org is almost entirely men.

Explore other reviews about Zip HQ

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Company has a great product that customers love. Each person has a lot of ownership and can create their own growth past as we are growing so fast and have tons of opportunity

Cons

If you are not ready to roll up your sleeves then this is not the right place for you.

2.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Modern app and software in a legacy space - Talented employees from impressive backgrounds - Lot of opportunities to get close with co-workers outside of work if that's what you're looking for. Work hard/play hard mentality - Recognition for delivering important work and going above and beyond

Cons

- Bad culture of comparison to peers, without much consideration of scope given, background, strengths, or support given - Don't get the sense that managers and peers want to help you progress. Much more a culture of recognition over support - Favoritism towards longer tenured employees, friends, and teams that are working on "sexy" products (very cliquey) - If you aren't the confident or expressive type, or fit a certain mold or stereotype within the company, you will have a hard time getting noticed, advancing, or have a sense of belonging - Too much emphasis on numbers when getting evaluated - Poor work/life balance without clear communication during hiring process and after of such (you are implicitly expected to work beyond work hours/days or you will suffer via feedback and treatment) - Poor rollout and unfair expectations for AI development

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