Make the customers happy. - Customer Service Representative Xerox Employee Review

4.0
30 Jun 2013
Recommend
CEO approval
Business outlook

Pros

5 weeks paid training. Easy job talking to customers. air conditioned. If you get 10's on customer satisfaction surveys, you get bonus, snickers and monster drinks. The supervisors pay is based on the customers review of the rep after calls. I kept mine 100%, and got to show up late each day for weeks, take lots of breaks, free pizza, etc...just pass your survey. It's straightforward $10/hr. To make the customer happy.

Cons

You are 1 person in a call center of 800 people, you don't matter much, just do your job. Impossible to change your work schedule, benefits are pointless, (co-pay) and you are stuck in a cubicle talking to aggravated customers 9.5 hours a day, 5 days a week, MANDATORY overtime, NO part time allowed. They say you can move up or onto any job assignment at any location in the world after 6 months,

Explore other reviews about Xerox

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Nice peers to assist as necessary

Cons

few free meals for meetings, etc

1.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great coworkers at times and the work atmosphere.

Cons

It was contracted and the schedules werent as felxible.

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