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      Workato

      Engaged employer

      Workato reviews

      At this point, I believe every non-AE is looking for a new job - TCE Workato Employee Review

      2.0
      28 Jan 2024
      Tce
      Recommend
      CEO approval
      Business outlook

      Pros

      - Colleagues across teams are driven and passionate - Good product that's well-liked by customers - In the initial years under the previous regional MD, although things were tough, it felt more like a family, with everyone working together on a common goal

      Cons

      - Current management is TOXIC. Head of sales is cunning and managed to convince all senior execs to put every team including us under her. In which organisation is post sales under sales?! One team focuses on deals and another focuses on enabling customers and getting them live fast, we should not overlap. She acts friendly to us and like she cares about other teams, but everyone can see through her and knows she will reorientate every team to push more sales - New regional MD is in the role as a retirement job. He got the role because he is personal friends with the CEO, and while we initially thought this was good news since there would be someone taking control of the region and bringing order in, he is hardly around, he does literally nothing except attend some meetings as a participant and randomly drops lines such as "we need to be better than EMEA", and adds zero value to the organisation. He lets the head of sales have free reign over the region, probably because it means less work for him. Why are we keeping incompetent execs on payroll just because they're friends with the CEO? - My own direct manager isn't even part of post sales. He's from presales. They reorged us last year to 'work closer' between the teams, but I feel like the gap has grown wider because of this. He doesn't act like a manager at all. He doesn't coach or mentor us, doesn't take charge of anything etc. We had a new joiner in the team last year reporting to him and even he said that he felt like he had no interaction with our boss, no onboarding or expectations setting etc. Why make him in charge of pre and post sales when he does nothing to lead, manage or coach the team? He only occasionally joins customer calls to provide technical advise. Might as well make him a solution architect IC and bring in an actual leader

      avatar
      Workato Response
      1y
      Thank you for taking the time to share your feedback. We are so glad to learn about the positive aspects of your experience at Workato. We’re also sorry to hear that the recent organizational changes might have contributed to a negative experience for you. These structural shifts are not easy to be on the receiving end of. We assure you that decisions of this nature made by the leaders are committed to optimizing our resources, elevating Workato’s talent while striving to uphold our values in order to carry out our vision. We recognize the importance of strong leadership in guiding our organization toward success and will continue to enable our leaders with the necessary tools and training to empower and develop their teams. Your feedback is a helpful reminder of our room for growth. If you have any further concerns or suggestions, please don't hesitate to reach out to your People Partner. - Director, Global Talent Acquisition, Rachael Park

      Explore other reviews about Workato

      5.0
      8 Apr 2026
      Product manager
      Recommend
      CEO approval
      Business outlook

      Pros

      They make a great product, and the whole team is really awesome

      Cons

      Didnt find it at all

      2.0
      26 Mar 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flexibility and abundance of PTO, great benefits with healthcare

      Cons

      Great product. Harder place to grow. I came in sharp, curious, and ready to build. I left with a clearer understanding of how culture dismantles talent and silences the pattern. The problem is what happens to people who show up with original thinking and the audacity to say so out loud. There's an unspoken system of mirror the room and you move forward. Challenge it and you become a friction point. It's not malicious but it is the water everyone's swimming in. Those who pattern-match to whoever has influence get rewarded. Those who bring a competing perspective, even if it could be a better one, tend to find themselves hushed and edged toward the exit. The mimic wins. The builder gets tired and broken. Ask most managers and directors where the organization is headed and why, and you'll get a polished reframe of the last all-hands. This layer as a whole lacks the strategic muscle you'd expect at this stage of the company. What you get instead is change for change's sake. Reorgs, pivots, renamed initiatives, new frameworks layered over old ones that never fully landed. The pace feels like momentum but it isn't. Every quarter brings a new energy, a new priority, a new Zoom call with a deck that makes it all sound like a breakthrough. Six weeks later no one can find the follow-through. Adoption doesn't happen because nothing stays still long enough to stick. If you're early career and want exposure to a fast-moving SaaS environment, there's something here. If you're a senior operator who wants strategic coherence to do the real work, go in with your eyes open. The chaos isn't a phase, its definitely manufactured as the culture.

      6
      avatar
      Workato Response
      2mo
      Thank you for taking the time to share your perspective. We’re glad you recognized the flexibility, benefits, and strength of the product. Those are important parts of the experience we aim to deliver. We also want to address the themes you raised. We operate in a fast-moving environment, and that pace can create tension between driving change and maintaining consistency. That energy enables innovation and growth, but it can feel disruptive depending on what individuals are looking for in their role and stage of career. Creating space for different viewpoints, and ensuring those perspectives translate into impact, is something we continue to work on. We expect our leaders to challenge thinking, not simply reinforce it, and consistency here matters. On strategy and direction, we are intentional about evolving as the company scales. That can mean refining priorities and approaches, with the expectation that these changes lead to clearer focus and stronger outcomes over time. We appreciate you sharing your experience. It provides useful perspective as we continue to grow and strengthen how we operate. - Workato's Glassdoor Team
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