4.0
18 Feb 2026
Former employee, more than 5 years
Recommend
CEO approval
Business outlook
Pros
Being an Operations Manager at Premier Inn is a fast-paced and rewarding role with real accountability. The pros include strong brand support, clear operational standards, career progression opportunities, and the satisfaction of leading teams to deliver consistent guest experience. The role develops resilience, commercial awareness and people management skills.
Cons
The cons can include long and unsociable hours, high pressure around KPIs and occupancy targets, dealing with staffing challenges, and balancing guest expectations with tight budgets. It can be demanding, particularly during peak trading periods.