A great solution for customers but an internal bureaucratic mess - Sales Western Union Employee Review

The company placed little value in staff with deep long term understanding of the company. This was evident by layoffs both forced and voluntary of senior staff at the Director level. Shedding old skin is good but not at the expense of key business functions. Very political and extremely bureaucratic Acquired a very good company (Travelex) but didn't grow it for the good. Too much emphasis of revenue growth at the expense of customers