Western Union Reviews | Glassdoor.com.hk

Western Union Reviews

Updated 22 Jan 2020

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3.2
59%
Recommend to a Friend
65%
Approve of CEO
Western Union President, CEO and Director Hikmet Ersek
Hikmet Ersek
568 Ratings
Pros
Cons
More Pros and Cons
  1. "Good Place to work with"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Western Union full-time for more than a year

    Pros

    Work-life balance with learning environment. Number of employee benefits.

    Cons

    Didnt find any cons yet.

    Western Union2019-02-25
  2. Helpful (4)

    "Business development manager at Western Union Business Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Business Development Manager in Kwun Tong, Kowloon City
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Western Union full-time for less than a year

    Pros

    It still give you the pay cheque on time.

    Cons

    Terrible company with no team work. The old dudes are keeping everything to themselves and playing on politics. Poor products and offerings to business clients that do not bring any value. But the sales and Presales are getting complains and warnings for not meeting the target. New sales and Implementation Analyst turn over is crazy high. Over 70% won't stay for over a year.

    Advice to Management

    Please stop hiring to bring miserable experiences to more people.

    Western Union2019-08-22
  3. Helpful (2)

    "Restructurings and reorganizations are the norm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    - Relaxed work hours, understanding work flexibility culture - Competitive salary (provided you have negotiated correctly on entry), usually with an increment every year

    Cons

    - Departments work in silos - Tends to follow the crowd e.g. with social initiatives (natural disaster donations) and comments on social values only when other major companies have already broken the ground, follows other labor initiatives (HR are unimaginative themselves). This leads to the company changing direction more often than a cockroach - Restructurings and reorganizations are the norm in this company, so don't bother personalizing your work space (if you have a permanent one) - Promotions are hard to come by - Led by quarterly earnings releases, leading to short-term mindset rather than thinking long-term - Large gap between VPs and the rest of the organization, leading to those senior staff travelling on numerous business meetings while other below that level are laid off for cost-saving purposes - No telephones; need to use PCs and instant chat programs - Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one-trick pony' mindset they have slept-walked into, with many not very well thought through

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    Advice to Management

    No advice to management, they have never listened to junior employees in the past and won’t in the future (despite their usual canned responses to the contrary)

    Western Union2019-06-23
  4. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at Western Union full-time

    Pros

    Nice place to work and providing a good compensation and benefits and having good infrastructure

    Cons

    Less technical growth and less onsite opportunity

    Western Union2019-05-01
  5. Helpful (4)

    "No career prospect and Poor Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate in Hong Kong
    Doesn't Recommend
    Negative Outlook

    I worked at Western Union full-time for more than 3 years

    Pros

    Reasonable working hours is the only pros

    Cons

    Tiny team, no career prospect available for young people. Barely no coaching to new joiners.

    Advice to Management

    No career prospect to the working level. Top management cannot listen the voice from bottom down, ending up in high turnover and poor execution.

    Western Union2019-03-20
  6. "Employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    professional work life balance environment

    Cons

    no enough recoginition and rash decisions

    Advice to Management

    market related technologies to be used and career growth of employees to be improved

    Western Union2019-03-14
  7. "Associate Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I have been working at Western Union full-time

    Pros

    Good Work life balance,flexy hours,flat hierarchy

    Cons

    no clear promotion policy or development plan

    Advice to Management

    Promote Promotion policy to ensure self retension

    Western Union2017-12-06
  8. "Recruitment Process"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 
    Recommends

    I have been working at Western Union full-time for less than a year

    Pros

    The Recruitment process was very fast and constant feedback and updates on status of application was provided. Good follow ups and great structured process by HR.

    Cons

    Need a structured training program for new joiners to enable me to perform my work in a faster manner. Still not familiar with process flows, systems training, agents recruitment process and etc as most of the staffs in the office are new. Possible to have a buddy system for training purposes for 1 to 2 weeks with a senior from the same role.

    Advice to Management

    Possible to have a buddy system for training purposes for 1 to 2 weeks with a senior from the same role. This is mainly for training purposes for new joiners.

    Western Union2017-02-03
  9. "Working with Western Union"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Project Analyst 
    Recommends
    Positive Outlook

    I have been working at Western Union full-time for more than 3 years

    Pros

    Family Environment Good Employee Engagement Travel Opportunities Stable Company

    Cons

    Salary not competitive Promotion may take a while More Employee Benefits

    Western Union2016-10-21
  10. Helpful (1)

    "exhilarating yet exhausting environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook

    I worked at Western Union full-time

    Pros

    meaningful business, smart and professional coworkers, global collaboration & teamwork, autonomy, fast-paced, never a dull day, philanthropy

    Cons

    Too much on each person's plate, leadership decisions often create unnecessary tension and conflicting priorities, lacks knowledge management (a great deal of institutional knowledge lost every time someone leaves, creating a long period of inefficiencies)

    Western Union2016-01-12
Found 1133 reviews