Regional Director - Anonymous employee Western Union Employee Review

2.0
24 May 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent salary & benefits (in some countries non written S&B policy states you are going to be paid 20% less than market average). Good work / life balance (not Accounting nor Finance). Colleagues usually are very professional & nice people. Good place for an initial international experience.

Cons

Really poor Sr. management with strong lack of strategic view & business priorities. Recurrent external consultant hirings aimed to put in black and white serious issues on the table that Sr. Management is reluctant to raise due to political reasons. Too much politics stuff instead of making things happen. Basic decisions take years!! really bad time to market! Departments working in silos. Constant layoffs based on quarterly results and without any serious long term planning affecting employees' morale. HR: The greatest "Ghost" at WU. They are there but you do not know for what or what they supposedly do. No new hirings nor replacements, lack of transparency on promotions, no training courses, no career path, no payroll duties and really poor internal communications. Should WU continue paying for this "added value service"?? Many internal services have already been outsourced. An option to take into account in this case. Innovation is a missed word at WU vocabulary. No IT investment. Impossible to grow any business with IT platforms coming from the 80's! Only not well trained / skilled people or those staying into their comfort zone remains in the company. Skilled professionals are seen as a threat by immediate bosses. So good professionals have already gone or are not hired when interviewed. Keep your own farm field is the rule. We are on 21st century. Should any company invest time and $$$ developing and training staff on customer centricity?? Isn't it yet obvious??

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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