Restructurings and reorganizations are the norm - Anonymous employee Western Union Employee Review

3.0
23 Jun 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Relaxed work hours, understanding work flexibility culture - Competitive salary (provided you have negotiated correctly on entry), usually with an increment every year

Cons

- Departments work in silos - Tends to follow the crowd e.g. with social initiatives (natural disaster donations) and comments on social values only when other major companies have already broken the ground, follows other labor initiatives (HR are unimaginative themselves). This leads to the company changing direction more often than a cockroach - Restructurings and reorganizations are the norm in this company, so don't bother personalizing your work space (if you have a permanent one) - Promotions are hard to come by - Led by quarterly earnings releases, leading to short-term mindset rather than thinking long-term - Large gap between VPs and the rest of the organization, leading to those senior staff travelling on numerous business meetings while other below that level are laid off for cost-saving purposes - No telephones; need to use PCs and instant chat programs - Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one-trick pony' mindset they have slept-walked into, with many not very well thought through

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Western Union Response
7y
Thank you for listing work-life balance and our culture as pros and for recommending WU as an employer! We are disappointed to hear of your experience and we greatly appreciate you taking time to share such detailed feedback with us. Having focused comments allows us to help influence positive change across the organization. We will be sharing this with key leaders and we encourage you to share this same feedback in our new WU Listens monthly survey.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

2.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

Cons

Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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