Nice people, but the downward spiral of culture and performance will continue - Anonymous employee Western Union Employee Review

2.0
19 May 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good people, diverse culture, nice trips if you're senior management

Cons

Lack of discipline to stick to strategy, only strategy is cost-cutting with annual corporate layoffs. Lots of talk about "new" focus, but it's repackaging of already-tried approaches. Management scared to take bold moves that are needed in an industry that is quickly passing them by.

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Western Union Response
9y
Thank you very much for sharing your feedback. WU is expanding its digital offerings globally, and the organizational structure has shifted in order to support this technology focus. We noticed you are a former employee of WU, but we would like to address your concerns. Please feel free to email us at: careers@westernunion.com. Thanks again for your time.

Explore other reviews about Western Union

5.0
1 May 2026
Recommend
CEO approval
Business outlook

Pros

A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

Cons

In Denver, there are a lot of negative employees

5.0
23 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Exciting time at a company in growth mode where your contributions make a big impact. Clear strategy in the digital, consumer services, and retail space and great people, teams, and leaders bringing it to life in the last year. Meaningful work and actually puts good in the world. Everything we deliver helps people and communities that faced challenges and lack of access / opportunities for generations. Not only do you get to focus on new tech but also what you deliver truly makes a difference in people’s lives. You’re not just serving ads or making rich people richer, you’re helping folks support their families, empower growth in developing nations, create a more connected world where people care for one another. Great growth opportunities and recognition from senior leaders in global forums.

Cons

Small groups negative people that are not open to change, evolution, new ideas but you will find that at any company and not just Western Union. The vast majority of people here are excited for where we are and the direction we are going.

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