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      Western Union

      Engaged employer

      Western Union reviews

      Was a great place to work before bad decisions made - Anonymous employee Western Union Employee Review

      2.0
      20 Mar 2017
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The benefits, pay, 401K match, and PTO were generous. The opportunity to travel and meet your colleagues around the globe was a real bonus.

      Cons

      The decision to outsource IT to a 3rd party offshore was a horrible decision. It did not reduce costs. Instead it severely reduced the level of customer service and system reliability provided to internal and external users. It was chaos, and probably still is.

      avatar
      Western Union Response
      9y
      Thanks for the feedback. We’re glad you found value while at WU; a global company with employees in over 50 countries. Western Union (WU) is committed to providing an excellent customer experience, and invests significantly in technology and capabilities which have continued to improve system availability and customer satisfaction. We wish you success in your future endeavors.

      Explore other reviews about Western Union

      5.0
      1 May 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      A company with an inspiring mission that is beginning to transform, an executive team that has gotten much better with recent departures, the opportunity to make a difference every day

      Cons

      In Denver, there are a lot of negative employees

      2.0
      18 Jun 2026
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      Western Union was a great place to grow if you are motivated. The company wants to do well and generally efforts are well focused.

      Cons

      Lots of turnover that hurts a company that does write it's how to do things down. Challenging market that takes market share consistently.

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