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      Waystar

      Engaged employer

      Waystar reviews

      Poorly managed company - Software Engineer Waystar Employee Review

      1.0
      25 May 2021
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Low level employees and managers are usually excellent to work with. Fairly flexible work environment

      Cons

      Upper management will spend weeks or months "planning" without input from the teams below them, and then unilaterally make decisions. This results in situations where the rest of the company either drowns in work, or scrambles to accomplish the task suddenly set before them, or is left completely demoralized after being in the dark for so long. Backfills for existing positions are nonexistent despite hiring in other areas, meaning that they leave people to drown in the existing work. Our team could easily be working 60 hours a week and still not accomplish all the work they expected of us. Recently they have said that will do their best to get work off of our plate, but they have no real plan for how that happens. Senior management will talk at length about how excited they are for everyone to get back into the office, so that they can drink with everyone and work after hours, or how real collaboration takes place in an office, which is demoralizing when you are permanently remote (and were since before the pandemic).

      avatar
      Waystar Response
      4y
      Thank you for raising these concerns. Filling open positions with the best talent is a priority. While we do work in a fast-paced environment, we want our team members to have balance between their work and personal time. Please discuss those concerns with your supervisor or a member of the People Team to be sure you are getting the support to recharge and take PTO. Whether you are a remote or an in-office team member, you are a valued member of the team and your ability to collaborate with others can be accomplished in ways other than being in the office. Please don’t hesitate to contact the People Team about the matters you raised above. We’re here to support you and find ways to make your experience at Waystar better.

      Explore other reviews about Waystar

      5.0
      9 Jun 2026
      Operations analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture, good people, Unlimited PTO

      Cons

      None that I can think of

      4.0
      24 May 2026
      Advanced applications engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

      Cons

      Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

      1
      avatar
      Waystar Response
      3w
      Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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