New leadership, pushed out people from legacy companies - Marketing Waystar Employee Review

2.0
26 Apr 2019
Recommend
CEO approval
Business outlook

Pros

The product and the market is great, and Waystar is well-positioned to grow. The Louisville office (legacy ZirMed office) seems to be the unofficial HQs of the company, so if you're based there, it could be a positive experience.

Cons

When Navicure and ZirMed first merged, there were great marketing teams on both sides of the house. Then, one-by-one, marketing team members either left on their own or began to get pushed out of the organization. Waystar leadership just let this mass exodus happen, and there wasn't anything done to "stop the bleeding". I just was shocked that a growing company would let this kind of thing happen to their marketing team at such a critical time. Plus, with the influx of new leadership, it meant that every leader seemed to be jockeying for their individual position at the company, and the overall strategy just did not seem cohesive to me. I'm just one opinion out there, but maybe the dust is starting to settle and they're getting their act together at Waystar.

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Waystar Response
7y
Thank you for your belief in our continued growth potential - we agree! Waystar has recently upgraded our website and we hope our clients and prospect find it useful as they are managing their rev cycle challenges. We continue to attract and develop talent for all of our functions and am disappointed that this position wasn't a fit for you. We certainly wish you all the best in your next adventure. Take care!

Explore other reviews about Waystar

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, good people, Unlimited PTO

Cons

None that I can think of

4.0
24 May 2026
Recommend
CEO approval
Business outlook

Pros

Strong in office culture, catered lunch weekly Meaningful work, interesting problems Many opportunities for growth Better gender diversity than other engineering orgs Great teamworking, many opportunities to make real impact. Opportunities for recognition Quarterly on-sites which could promote remote employee inclusion (if they actually showed up)

Cons

Intense on-call rotations, every 2-5 weeks depending on team. No additional compensation for on-call work even if team is smaller and rotations are more frequent. Legacy tech stack, little focus on tech debt as clients are king. Overworked SRE team so devs own as much of infrastructure as they can. Re orgs almost every year, usually more confusing than helpful from an individual contributor level Alcohol heavy culture. Explicitly, not a great place to be if you have a strained relationship with drinking. Product dept had some star team members but a few PMs were unengaged, lacking knowledge, and difficult to interact with Pay was not competitive. Leadership has varying levels of engagement in / knowledge of the work and varying levels of respect for work-life balance. Very young leadership team. Junior to senior ratio > 2. Co-ops can get more attention and exposure than some new hires. Mission has shifted from a focus on patient satisfaction to a focus on profits for providers. Remote employees given food/lodging during onsites, but local employees not compensated. All new hires expected to be local which limits talent pool, espc for senior engineers.

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Waystar Response
3w
Thank you for taking the time to share such a detailed reflection on your experience at Waystar. We appreciate your feedback and are glad to hear that our culture, meaningful work, and opportunities for growth and recognition made a positive impact. We also value the collaboration across teams and our focus on inclusion. As Waystar scales, feedback like this helps us identify where we can improve. We recognize the importance of supporting sustainable workloads, providing clarity during organizational changes, and driving consistent leadership engagement across teams. We also focus on advancing our technology, strengthening cross-functional partnership, and enhancing our total rewards approach to meet the needs of our team members. We want to be clear that Waystar is not, nor do we aspire to be, an environment centered around alcohol. We focus on building a professional, inclusive, and balanced culture where employees can connect in ways that are comfortable for everyone. From time to time, we host optional social events (as many organizations do), but we’re intentional about offering a variety of ways for employees to engage - both with and without alcohol. We’re always working to improve, and we appreciate perspectives that help ensure our culture reflects who we strive to be. We appreciate you sharing your perspective. Your feedback helps us build a more balanced and supportive experience for all team members. If you’d like to discuss this further, please reach out to peopleteam@waystar.com.
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