More worried about sales than helping old folks - Benefits Advisor WTW Employee Review

2.0
5 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Benefits are great, I have it all Medical, prescription, 401k, dental, vision, life insurance for not only me but kids as well, legal, hsa. Can even buy PTO time, if it wasn't for this and not many job opportunities where I'm at I would leave the company honestly.

Cons

The environment is tense, every call is recorded so you have to be almost perfect as in what needs to be read. You have a base salary and bonus, but if you miss one of the spectrums you can lose over $2000 in sales that you made the company. If you don't make 40% of people who are over 65 years old enroll online then you can lose your bonus. If we don't sell a percentage of protection plans which are like AFLAC plans you don't get your bonus, if you don't pass your QM's which is you reading what needs to be read verbatim you don't get your bonus and if a customer doesn't give you good ratings then mind you could lose 10 to almost 100% of your bonus. Mind you when during AEP which is a certain time of year for folks to enroll they can be waiting all day to reach someone. Try and tell me you can persuade them to give good surveys. The company is dillusional when it comes to keeping their employees happy as more is being put on our plates to sell more, from funeral expense plans to travel plans, mind you I started out selling just Medicare. Then those who are now coming into the company they are giving them $3 more an hour. I'm just saying if you don't want to anger your employees you don't send this out in an email. They think everyone should just go along with whatever.

Explore other reviews about WTW

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Great people who excel in their field and enjoyable to work with; good benefits and compensation; good feedback systems

Cons

a little too much email from corporate staff

3.0
17 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Paycheck is great, people to work with are generally very intelligent, positive and professional. Many positions are work from home or at least hybrid. Continuous learning is encouraged. Since the company is technically British, it is very inclusive and has several networks to ensure inclusion (although some such as the menopause support group are UK based which isn't surprising as the US doesn't typically care about such things though they should).

Cons

The workload is often insane to put it mildly. You are expected to sort of "do everything". When you are encouraged to speak up if you have too much work, they pretty much tell you "well you just have to figure out how to get it done because we have to give you more work". There is blatant favoritism. Those who are liked are praised for giving detailed answers on calls and granted a month off of PTO while those not as well liked get grilled when they ask for one day off and are told "not to overthink" when they try to provide detailed answers.

See reviews by: Helpful|Rating|Date|All