It's an alright place to work. - Customer Services Representative WTW Employee Review

4.0
23 Mar 2009
Recommend
CEO approval
Business outlook

Pros

Opportunity to move between departments for learning experience. Most of the people are generally good people. Communication between the speciality groups, good sharing of information and resources are available. As well, many specialized agents and departments in specific areas. Hours of work are good and people are treated well in general

Cons

The benefits are not anything to brag about. Holiday time is a little difficult to build up! Serious questions to management are often ignored and put to the side. Difficult place to jump into, as training is nearly non-existent for many. As such a little difficult to grow within the company and the industry.

Explore other reviews about WTW

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative atmosphere, leadership engage with colleagues, genuine desire to help people further their career

Cons

I don't have any cons

1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Learning everything about Life insurance, annuities and health

Cons

They are quite two-faced. Thry gas you up thinking you are doing well then turn around and terminate you for any slight. For instance---you must be on camera during training but we were told if we were sick or not feeling too well, we can ask for accomodation. With the understanding that it would be taken into consideration. Well...it isnt. They throw it back in your face. They do not like criticism. Say something wrong, you're done. They listen in on the classes and even if they think you said something the complete opposite of what was said and taken out of context, they do not care about the truth for you bruised their ego. Do not believe them when they tell you you are doing good during training. Its more about how much you want to be under WTW's influence. In other words, NO CRITICISM IS ALLOWED. I would write more but this should suffice.

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