Service recovery - Customer Service Representative Vanguard Employee Review

Users say... "Great benefits for medical vison and dental" "Great work life balance.. Fun and fast paced environment" "It has a laid back atmosphere and the people that I work with are great." "Great culture and ethics" "Licenses and training is good" 

Users say... "Low pay and they cut partnetship to nothing and after 15 years walked me off the property for complaining about a review that was unjust." "The only downside is the low salary and it is harder to move up the ladder." "Managers have no choice but to drink the koolaid and play along or they are gone." "Crew engagement is spiraling out of control and senior leadership seems to be apathetic with understanding why." "At times there is a disconnect between upper management and mid to senior level views."