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      USAA

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      Call Center Customer Service Rep - Insurance Professional USAA Employee Review

      1.0
      9 May 2025
      Insurance professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Once you get LWOP (leave without pay) the days become more bearable.

      Cons

      Advertises as customer service but is actually a sales role

      Explore other reviews about USAA

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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