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      USAA

      Engaged employer

      USAA reviews

      It's a call center - You are taking incoming calls all day long w/ barely any breaks from calls - Member Relationship Specialist II USAA Employee Review

      4.0
      4 Apr 2011
      Member relationship specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits - Good health insurance options, great matching 401k plan, child care on site, gym, cafeteria and annual bonuses make it a pretty good reason to work there.

      Cons

      It's tough for me taking call after call after call. I have told my manager I don't want to be doing this 5 years down the road. It is relatively hard to change positions once you become established in an area. Hard to find help in customizing a plan for the future which includes promotions and moving up the ladder.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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