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      USAA

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      USAA reviews

      Good place to work - Senior Member Services Representative USAA Employee Review

      4.0
      29 Nov 2010
      Senior member services representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits, great training, and good employees to be around. Many people there are seeking a career position, and they are constantly offering training on new things.

      Cons

      Was moved around to way too many teams in 3 years. Had 6+ different managers and was constantly being graded under different styles. Were very unaccommodating when had a serious personal issue come up in my family

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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