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      Managers refuse to take calls from upset callers - Member Relationship Specialist II USAA Employee Review

      1.0
      7 Apr 2010
      Member relationship specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Benefits Great Pay Huge Christmas Party IF you work at the headquarters in San Antonio Texas Great Co Workers

      Cons

      Worked in Regional Services (San Antonio Call Center) Managers refuse to get on the phones when busy! Managers sit at desk and chat about personal things on phone with other managers Only low Reps get on phones so know one in management knows what its like (they were on the phones 10+ years ago before everything changed) Coach you one way one week and different the next Everyone acts like they like it at work but outside how much they hate it

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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