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      USAA

      Engaged employer

      USAA reviews

      The claims department is not what it seems. Very tolling on mental health. - Auto Claims Adjuster USAA Employee Review

      2.0
      13 Aug 2019
      Auto claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits, amazing coworkers, nitro bike

      Cons

      Don't get paid enough to get verbally abused on the phone, metrics are unrealistic, management does not care that frontline employees are struggling

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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