Better than most similar employers... still performance based sales. - Member Relationship Specialist USAA Employee Review

4.0
23 Mar 2012
Recommend
CEO approval
Business outlook

Pros

Outstanding benefits, sense of professionalism within the company (rather than working for a slave-drive call center), positive attitude, positive reinforcement to perform (rather than negative reinforcement more commonly found elsewhere)

Cons

If you're uncomfortable with sales, you'll still be expected to perform. They say, "It's about helping the military and their families" but you're really just trying to sell them more products.

Explore other reviews about USAA

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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