middle and upper management are not on the same page. There were some awesome managers while there but there were more managers that dont take into account metrics or tenure when dealing with agents.
Great culture with a value driven culture. Was given autonomy to drive processes and steer the implemenation journey's for the teams I was responsible for
Cons
Given it is a large organization, there was some challenges in getting time with some teams with whom we my main teams had dependencies.
Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.
Cons
Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.