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      Tripadvisor

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      It's a good place to learn and gain experience - Customer Success Manager (CSM) Tripadvisor Employee Review

      4.0
      8 Mar 2023
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, colleagues and other events planned by the company.

      Cons

      The base salary is lower compared to other companies in the same business.

      avatar
      Tripadvisor Response
      3y
      Thank you for highlighting the strength of our company culture and colleagues. We're constantly striving to maintain a transparent and collaborative environment, so hearing directly from employees how their colleagues enriched their experience is great news.

      Explore other reviews about Tripadvisor

      5.0
      18 Jan 2026
      Senior director hr
      Recommend
      CEO approval
      Business outlook

      Pros

      people are awesome remote work is common pay and benefits are good

      Cons

      can they stay relevant in the world of AI

      1
      avatar
      Tripadvisor Response
      4mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
      4.0
      9 Apr 2026
      Copywriter
      Recommend
      CEO approval
      Business outlook

      Pros

      The pace and work/ life balance are very manageable and they are still pro remote work which is a huge benefit as a lot of companies push return to office. The benefits and salaries are great compared to the industry standards.

      Cons

      Lots of turmoil, changeover, layoffs and chaos caused by a recent re-org. ELT does not have vision or innovation outside of “AI” and it’s hard to feel confident about the long term success of the company. Lots of white men who lack creativity.

      2
      avatar
      Tripadvisor Response
      1mo
      Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
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