Tripadvisor Reviews

Updated 2 Jul 2020

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3.5
57%
Recommend to a Friend
48%
Approve of CEO
Tripadvisor President and CEO Stephen Kaufer
Stephen Kaufer
449 Ratings
Pros
  • "Free Lunch, Nice Campus, Good Compensation(in 104 reviews)

  • "Great benefits, free lunch and the people(in 67 reviews)

Cons
  • "Upper management is a disaster and has been for years(in 25 reviews)

  • "During the last large cutting of staff Senior Management said everyone would take a 20% pay cut to help balance the books(in 22 reviews)

More Pros and Cons
  1. "great work place"

    5.0
    Current Employee - Anonymous Employee 

    I have been working at Tripadvisor full-time

    Pros

    Always like a home, I even go to office at weekend.

    Cons

    Company culture lacks of aggresive.

    Tripadvisor Response

    November 12, 2019Talent Acquisition Specialist

    Thank you for sharing your feedback. We’re glad that you're enjoying your experience as part of the TripAdvisor team.

  2. COVID-19
    Helpful (41)

    "Tripadvisor says culture matters yet they've let it be destroyed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Manager in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    The Boston office and especially kitchen is amazing and New York isn't too bad either. Used to be some fantastic people to work with. Every day was a joy to come to work. Sadly that all changed in 2019.

    Cons

    Every member of the team hired from Conde Nast is incompetent, lacking basic knowledge of internet fundamentals, territorial to a level that goes so far beyond toxic, and most of all are just mean, spiteful people. And yet they all awarded themselves big titles despite clear lack of talent or experience. You were either part of 'the Conde Nast clique' or you were out. Every day became like living through junior high school all over again. The immediate effects on our business and morale were shocking. They would fudge sales numbers, rebrand existing products as something new that they'd invented, disparage other people's good work, refuse to ever listen to suggestions, use our sales calls to shame people publicly, and so much more. I heard one coworker say 'their only real talent is creating roadblocks' and it is just so true. We saw an executive assistant hired in NYC quit in less than two weeks because he was being made to do their laundry and write their Tinder profiles. I heard the same stories from my coworkers all over the country and so many of us had talks with human resources, but nothing was ever done and they used the recent COVID-19 layoffs to get rid of even more great people who dared question them, including me and most of my team. How Steve Kaufer let all of this happen I do not know, but it was a relief when I was let get go as after this nightmare experience I need time with my family to recover. It is a sad day as I will always have wonderful memories of what Tripadvisor once was and the good people I worked with there, but on to bigger and better things.

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    Tripadvisor Response

    June 8, 2020

    Thank you for your feedback. We are sorry to hear that your recent personal experience was not positive. We care deeply about our employees wellbeing and strive to maintain a positive work environment across all of our Global Tripadvisor locations. We maintain a zero tolerance policy for harassment and take feedback from our employees on these topics very seriously. The last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. The current pandemic impacted our business and the reduction in workforce resulted in many exceptional colleagues leaving the company. Throughout the process, we strive to create a positive work environment and will continue to focus on building good morale. We wish you the best and thank you for the time you committed to Trip.

  3. Helpful (12)

    "Toxic culture shift in 2019"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Needham, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    - Competitive pay for many positions - Beautiful office space in Needham - Still one of the biggest B2C web properties on the east coast; opportunity to impact billions of users - Pockets of truly great people across the company

    Cons

    For many years TripAdvisor was a hub of really strong tech talent in the greater Boston area. A well-managed MBA rotational program kept the PM organization staffed with young, bright minds who frequently matured into competent managers. The VP and Director levels were stacked with sharp, experienced operators. During this time, Trip was a well-oiled machine, but in 2015 the platform and business started hitting a ceiling. After a failed attempt to pivot to a booking platform there was quite a bit of turnover of the "old guard." This wasn't an inherently bad thing; there were some new leaders emerging with compelling plans to modernize the site and revitalize the UGC flywheel. Well-developed talent at the mid and junior levels were able to step into management roles, and teams executed at a high level, but competitive headwinds continued to impede growth. After a significant redesign in 2018 failed to immediately move the engagement needle, there was another shake-up at the leadership level. This time the board bet on talent sourced from the NYC media industry. Over the course of 2019 there was a noticeable shift in corporate culture. Suddenly there was a tremendous amount of negativity from the top down but no real guidance or strategic vision. A "Devil Wears Prada" management style prevailed. Former NYC colleagues were hired and given vague titles and job responsibilities, and an insular bubble quickly formed (hence the "Mean Girls" references in other reviews). Leadership was seldom in the office and 3rd party design agencies were hired to re-think the core business and product strategy, with dubious results. The situation devolved to the point where annual planning sessions literally did not take place in 2019 - an unprecedented display of absentee leadership. This bizarre radio silence left many feeling alienated and seriously concerned about the trajectory of the company. In 2020 Trip's market position continued to weaken in the absence of any coherent strategy and continued pressure from competitors. Multiple rounds of layoffs have delivered a major blow to team morale.

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  4. Helpful (27)

    "Overdue Leadership Change"

    2.0
    Current Employee - Anonymous Employee 
    Negative Outlook
    Disapproves of CEO

    I have been working at Tripadvisor full-time for more than 5 years

    Pros

    Colleagues, benefits, culture (prior to 2019)

    Cons

    The company is a hot mess right now for a variety of reasons; however, one of the biggest mistakes was hiring a key officer on the leadership team. This person is intelligent on the surface but has created a corrosive, toxic work environment. The culture of TripAdvisor that so many people loved is now a distant memory. Additionally, the B2C team is extremely disorganized, unproductive and unable to execute. The company did need innovation and a fresh perspective but this is not the type of leader that breeds success.

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    Tripadvisor Response

    July 1, 2020Chief People Officer

    Thanks for your feedback. This perspective, and your experience with Tripadvisor recently, is certainly disappointing to hear. As you know, the last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. Management changes, new ideas and different styles of leadership are often difficult on employees, but sometimes change is imperative for an organization to grow, evolve and build a culture with innovation at its core. No manager is perfect, nor do they all follow the style of leading their teams, but every manager should be open to constructive feedback. As always, we encourage employees to share that feedback with their managers or (if that makes you uncomfortable) to work through their HR business partner. You can also reach out and share specific feedback directly with me. You might be surprised just how impactful that engagement can be in helping leaders grow as the company culture evolves. As we strive to create a positive work environment, with a focus on all that is good about our culture, your continued engagement is welcomed and necessary. Beth Grous Chief People Officer

  5. "One of my best professional experiences"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Manager in London, England
    Recommends
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Excellent working conditions, clear targets and good level of trust with direct managers. I enjoyed the weekly catch-up with my boss to review progress and set objectives. No micro-management and lots of empowerment.

    Cons

    Highly difficult to move horizontally within the company. Possible for a few but not globally organised so that after a while (been there 7 years) it is difficult to remain as engaged and motivated.

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  6. "Very good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front Office Manager in Melbourne
    Recommends
    Positive Outlook

    I worked at Tripadvisor full-time

    Pros

    Management, colleague, location, pay, happy customer.

    Cons

    There is no much thing to say about cons

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for sharing your feedback. We’re glad that you enjoyed your experience as part of the Tripadvisor team!

  7. COVID-19
    Helpful (9)

    "Sad State of Affairs at a Once Great Place to Work"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Needham, MA
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 8 years

    Pros

    Great benefits, perks, generous severance packages

    Cons

    I loved working at Tripadvisor until the last 1.5 years. After a major reorg that should have been positive, everything took a turn for the worse. Almost all new hires came from Conde Nast, bringing with them an immediate negative impact on culture. It quickly became an "Us" versus "Them" environment; you were either in the clique or you weren't. Long time talented employees who were successful in their roles were pushed aside or out all together. The company also quietly laid off over 200 people in February due to it's own business mismanagement. Then weeks later COVID-19 hits, another 900 people are let go, and the PR machine was in full effect blaming it on the pandemic alone. It's sad to see what the place has become. The downward spiral appears to continue. I hope they can right the ship for the sake of the employees left behind and for what was once a most beloved brand, but it might be too far gone.

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  8. COVID-19
    Helpful (10)

    "Company values have changed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England
    Doesn't Recommend
    Negative Outlook
    No Opinion of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Tripadvisor used to be a big family of skilled, respected and respectful people. It was a friendly and enjoyable environment with some great benefits. Then, things have changed.

    Cons

    In 2019, new top-level leaders arrived in the US who soon started restructuring globally some teams without having a clear understanding of how the business worked. Additionally, they brought their own people and some of their own values. These top leaders lack empathy and they have an arrogant and self-righteous approach which is cleverly hidden by their good verbal communication skill. They caused a lot of frustration as they implemented several changes which made processes slower and less effective. They definitely built many walls and not enough bridges by creating a toxic environment. They lack experience and, over the months, to hide their own mistakes, they tried to reverse the bad strategy by changing the processes again. Micromanagement is their rule. They filled teams with several unnecessary positions while others were overloaded. Nepotism is widespread and it is not difficult to understand the logic behind some career advancements. They say they believe in transparency but better not to share your opinion if you don't want to be in trouble. And they also used Covid-19 as an excuse to 'clear' the teams they previously created by removing some of the most experienced and highly paid staff. I will always have fond memories of what Tripadvisor used to be, and it is deeply sad to watch how the company has changed. I have always believed Steve Kaufer to be a great CEO and I simply do not understand why he is letting all this to happen.

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  9. "Excellent company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Field Sales Hunter in Bogotá, Bogota
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for less than a year

    Pros

    Everything. Best employer I ever had.

    Cons

    Not one, everything was awesome

    Continue reading

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you very much for your positive remarks. We're so happy to hear that you enjoyed your time at Tripadvisor!

  10. "The people you work with make the office culture great"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Support Specialist in Needham, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Tripadvisor full-time for more than 5 years

    Pros

    Great benefits, free lunch and the people!

    Cons

    Career growth is a little limited, it has improved but there are ways to go.

    Tripadvisor Response

    July 1, 2020Talent Acquisition

    Thank you for taking the time to share your feedback. We are appreciative of comments that highlight our strengths as well as areas we can improve upon.

Found 712 reviews