1 Jul 2020
Tripadvisor Response
5yThank you for taking the time to share your viewpoint with us. It certainly was a big year of change for our sales business last year. We deliberately brought in some people from outside the travel industry to introduce new ways of thinking and operating, and to build out a new channel to market. We could have done some things better, as is always the case with big changes, but we have worked hard to address any issues with this change process, and keep building a high performance but supportive culture right across the sales team (and the whole business). And in March we ran focus groups with the teams in our NY office to ask our employees how we are doing after all the changes last year, and their feedback was overwhelmingly positive. We won't stop working to make it better, but we are being told we’re in a good place. And you are right, we did make some structural changes to the business in February 2020 which impacted people and their roles, but we believed it was necessary. We had to make some really tough decisions about how we managed through 2020.
Steve still runs this business, and is as dedicated as ever to making this a great place to work, and looking after our employees who are engaged and want to work here. We are listening to our employees still with us, through exit surveys, and social media sites like this. Your comments are disappointing to hear, but we need to learn from everything we can from feedback, positive or constructive. We are confident that we have a CEO who continues to be passionate about this business, and who will lead Tripadvisor through the next 20 years of growth and positive change.