Overdue Leadership Change - Anonymous employee Tripadvisor Employee Review

2.0
10 Jun 2020
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues, benefits, culture (prior to 2019)

Cons

The company is a hot mess right now for a variety of reasons; however, one of the biggest mistakes was hiring a key officer on the leadership team. This person is intelligent on the surface but has created a corrosive, toxic work environment. The culture of TripAdvisor that so many people loved is now a distant memory. Additionally, the B2C team is extremely disorganized, unproductive and unable to execute. The company did need innovation and a fresh perspective but this is not the type of leader that breeds success.

avatar
Tripadvisor Response
5y
Thanks for your feedback. This perspective, and your experience with Tripadvisor recently, is certainly disappointing to hear. As you know, the last 18 months have been a period of intense change at Tripadvisor, and we acknowledge there have been some growing pains as new leaders join and teams are reorganized. Management changes, new ideas and different styles of leadership are often difficult on employees, but sometimes change is imperative for an organization to grow, evolve and build a culture with innovation at its core. No manager is perfect, nor do they all follow the style of leading their teams, but every manager should be open to constructive feedback. As always, we encourage employees to share that feedback with their managers or (if that makes you uncomfortable) to work through their HR business partner. You can also reach out and share specific feedback directly with me. You might be surprised just how impactful that engagement can be in helping leaders grow as the company culture evolves. As we strive to create a positive work environment, with a focus on all that is good about our culture, your continued engagement is welcomed and necessary. Beth Grous Chief People Officer

Explore other reviews about Tripadvisor

5.0
18 Jan 2026
Recommend
CEO approval
Business outlook

Pros

people are awesome remote work is common pay and benefits are good

Cons

can they stay relevant in the world of AI

1
avatar
Tripadvisor Response
4mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people you get to work with are genuinely great, and the work-life balance remains fairly solid. In the past, the company attracted top-tier engineering talent from the most reputable tech firms, and the expectations were high but rewarding. A lot of that collaborative culture still exists among the engineers. You will be surrounded by capable individuals who want to do good work.

Cons

The company has been battered by unresolved structural issues over the last decade. The core meta-search business was crippled when Google altered its algorithms to prioritize its own travel products, effectively choking off the organic traffic Tripadvisor depended on. Combined with the impact of COVID-19, leadership tried launching new products to escape this SEO reliance, but those attempts consistently missed the mark. Now, the rapid adoption of LLMs is delivering another severe blow. Users no longer need traditional meta-search to plan travel. The core Tripadvisor product has essentially become a legacy cash cow, with the Experiences division (Viator) being the primary engine keeping the business afloat. Following the departure of the former CEO, thousands of highly skilled employees have left through attrition or ongoing restructuring. Layoffs have become a grim constant, happening once or twice a year. Even if you manage to avoid the cuts, the compensation structure is no longer competitive for the tech industry, and RSUs have virtually dried up. Because of the abysmal direction and the very high chance you won't survive the next round of looming layoffs, I strongly recommend avoiding this company as a new hire.

See reviews by: Helpful|Rating|Date|All