Culture has deteriorated badly, and the constant layoff culture says a lot - ML Engineer Tripadvisor Employee Review

1.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

I used to believe this was a good place to work, with smart people, interesting problems, and a decent culture. Unfortunately, the current state of the company has made it very hard to keep believing that. Pros - Many talented and kind individual contributors - Some interesting technical and product problems - Historically, there were teams and managers who genuinely cared

Cons

The company is going through a major reduction in force, and employees have been left in a prolonged state of uncertainty, anxiety, and rumor. People are trying to understand whether they will still have jobs, whether they can pay mortgages, support families, maintain visas, and plan their lives. This is already an extremely difficult situation, and it requires leadership to communicate with transparency, seriousness, and basic humanity. Instead, employees became aware of a leadership meeting apparently related to the RIF under the name “Project Ginseng.” In the context of layoffs, this landed as deeply dehumanizing. Ginseng is a root that is harvested by cutting away parts of the plant and keeping the valuable core. Whether or not that was the intended metaphor, using this kind of codename during a process where people are about to lose their livelihoods shows a shocking lack of judgment and empathy. The issue is not only that layoffs are happening. Companies restructure. Markets change. Costs get cut. People understand that. The issue is the way this is being handled and what it reveals about the company’s culture. Employees have been left in limbo, trust has been badly damaged, and leadership has failed to treat the situation with the dignity it deserves. People are not excess material to be trimmed away so the remaining company can become “leaner” or “stronger.” They are employees, colleagues, parents, partners, and people who have given years of effort to this company. For me, this was the last straw. The gap between the company’s stated values and the way people are being treated has become impossible to ignore. Cons - Severe lack of transparency during major organizational changes - Employees left in prolonged uncertainty around layoffs - Leadership communication and judgment have been very poor - Culture currently feels dehumanizing and trust is badly broken - Values and “people-first” messaging do not match the current reality

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Tripadvisor Response
1w
Thank you for sharing your constructive feedback, we appreciate it. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.

Explore other reviews about Tripadvisor

5.0
18 Jan 2026
Recommend
CEO approval
Business outlook

Pros

people are awesome remote work is common pay and benefits are good

Cons

can they stay relevant in the world of AI

1
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Tripadvisor Response
4mo
Thank you for your positive remarks. As our company continues to evolve, we are appreciative of employee comments that highlight our strengths as well as areas we can improve upon.
2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The people you get to work with are genuinely great, and the work-life balance remains fairly solid. In the past, the company attracted top-tier engineering talent from the most reputable tech firms, and the expectations were high but rewarding. A lot of that collaborative culture still exists among the engineers. You will be surrounded by capable individuals who want to do good work.

Cons

The company has been battered by unresolved structural issues over the last decade. The core meta-search business was crippled when Google altered its algorithms to prioritize its own travel products, effectively choking off the organic traffic Tripadvisor depended on. Combined with the impact of COVID-19, leadership tried launching new products to escape this SEO reliance, but those attempts consistently missed the mark. Now, the rapid adoption of LLMs is delivering another severe blow. Users no longer need traditional meta-search to plan travel. The core Tripadvisor product has essentially become a legacy cash cow, with the Experiences division (Viator) being the primary engine keeping the business afloat. Following the departure of the former CEO, thousands of highly skilled employees have left through attrition or ongoing restructuring. Layoffs have become a grim constant, happening once or twice a year. Even if you manage to avoid the cuts, the compensation structure is no longer competitive for the tech industry, and RSUs have virtually dried up. Because of the abysmal direction and the very high chance you won't survive the next round of looming layoffs, I strongly recommend avoiding this company as a new hire.

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