not an easy job - Customer Service Advisor Trip.com Group Employee Review

Thank you for your thoughtful feedback. We're pleased to know you enjoy our multicultural environment and modern office. We hear your concerns about the training process and support accessibility. Our intention is to provide comprehensive training and quality feedback to help everyone deliver excellent service—though we understand it can feel intense at times. We are committed to improving these areas to better support our employees and reduce pressure. We truly value your input and welcome more detailed feedback, if you feel comfortable please reach out to us at EMEA.feedback@trip.com.