Great culture - Customer Services Trip.com Group Employee Review

4.0
31 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Company culture, funded office activities, great teams

Cons

The pay isn’t great, and you have to deal with a lot of complaints mostly due to the downfalls of the systems processes

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Trip.com Group Response
2y
Thank you for your review, please feel free to contact us at wevalueyourfeeback@trip.com with any specific feedback.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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