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      Trip.com Group

      Engaged employer

      Trip.com Group reviews

      Not bad - CSA - Customer Service Associate Trip.com Group Employee Review

      4.0
      27 May 2022
      Csa - customer service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Career opportunities. Lovely colleagues. Nice offices. Structured company.

      Cons

      Very strict internal policies. Different people got different pay (they get you for as cheap as they can) The 'mistake/ praise' system for agents but with no tangible benefits. Rigid structure.

      avatar
      Trip.com Group Response
      4y
      Thanks a lot for your review. We're happy to know you enjoy your working here. While if you have any other concerns, feel free to contact us at wevaluefeedback_uk@trip.com.

      Explore other reviews about Trip.com Group

      5.0
      6 Apr 2026
      Market manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Amazing growing team in the AMERICAS - Great work culture

      Cons

      - Early stage for some projects

      4.0
      15 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      regular wfh is good, and the food is quite deliclious around company.

      Cons

      lack of clear promotion paths, fast-paced environment.

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