Chinese company values, management = under a lot of pressure, false promises and nepotism - Custom Service Representative Trip.com Group Employee Review

Apply for the same job in an another company like Trainline instead! First thing you need to understand is that this company is from China. So prepare for quantity over quality. So handling contacts as fast is possible over actually caring to solve a problem in one call to avoid future calls, you will be valued. This is how you might get lucky to get a promotion in combination with smooth talking to the right people. The management in Edinburgh is under a lot of pressure from China which trickles down to the workers. So a lot of promises and ideas but no delivery. No attention for qualitative sustainable optimization breeds an almost kafkaesque workplace. Also if you intend to work for big language teams do expect to work until 11h00 in the evening and weekends. Monthly schedule is never on time.