Great company to work for, growing opportunities, multicultural and good benefits - Customer Service Agent Trip.com Group Employee Review

5.0
15 Jan 2026
Recommend
CEO approval
Business outlook

Pros

What I really enjoy the most about working at Trip.com is the opportunity to work with people from so many different nationalities, working environment is really good, the Company offer the opportunity to grow and move to different position, if you enjoy the Travel Industry I think this is a really nice place to get experience, good benefits and perks including travel credit every year, I really enjoy the events and activities that we often have at the Edinburgh Office make your feel part of the company and also motivated.

Cons

If I have to say something as cons I would say the volume of workload, this is a very busy contact Centre in constantly growing but is manageable.

Explore other reviews about Trip.com Group

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

- Amazing growing team in the AMERICAS - Great work culture

Cons

- Early stage for some projects

4.0
15 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

regular wfh is good, and the food is quite deliclious around company.

Cons

lack of clear promotion paths, fast-paced environment.

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